Marvelas Baloyi
SETA-trained customer service agent with 12 months' experience
Talent
Greater Giyani, LimpopoMember since June 1, 2026
POPIA ComplianceData capturingUS12433 CommunicationUS119173 Working relationshipsCustomer serviceClient Queries
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POPIA ComplianceData capturingUS12433 CommunicationUS119173 Working relationshipsCustomer service
About
SETA - trained customer service agent with 12 months' experience handling 30+ daily client queries for Nedbank. Skilled in US12433 Communication Techniques, conflict resolution, data capturing with 95%+ accuracy, and POPIA compliance. Proven ability to work under pressure, resolve complaints, and follow company procedures. Seeking a retail sales or cashier role to deliver excellent customer service.
Experience
Customer Service Agent - Learnership at Homeland Projects (Pty) Ltd (2025-06 – 2026-06)
Homeland Projects (Pty) Ltd | Nedbank Contract
- Assisted 30+ customers daily with account and service queries, resolving complaints per procedure
- Applied US12433 Communication Techniques & US119173 Working Relationships in all calls
- Captured customer data on company systems with 95%+ accuracy, maintaining POPIA compliance
- Educated customers on processes to reduce repeat queries and improve service scores
- Awarded Certificate of Completion: New Employee Development Programme on 19/06/2026
Education
Matric / Grade 12 – Malenga High school (2025)
