Marvellous Kaemba

Dedicated and versatile hospitality professional with over 10 years of experience in housekeeping and waitressing. Skilled in maintaining high standards of cleanliness, providing exceptional guest service, and creating memorable dining experiences. Seeking to bring my expertise to a cruise ship environment, ensuring guest satisfaction and contributing to a world-class hospitality team.

Sales Consultant - Oppo

(2021-01)

• Engaging with customers to understand their needs and provide tailored product recommendations, resulting in increased customer satisfaction and loyalty.
• Consistently achieved and exceeded sales targets by employing persuasive communication and in-depth product knowledge.
• Conducting technical demonstrations of Oppo devices, showcasing features and benefits to potential buyers.
• Assisting customers with data transfers and device setup, ensuring a seamless transition to new products.
• Building maintaining strong client relationships, contributing to repeat business and positive word-of-mouth referrals.

Housekeeping - Borrowdale Brook Golff Course

(2017-01 - 2020-12)

• Environmental Care: Upheld rigorous hygiene and sanitation standards by meticulously cleaning and disinfecting high-touch surfaces, including flooring, countertops, and luxury bathroom fixtures.
• Culinary Support: Tailored household dining experiences by preparing beverages and meals according to specific dietary preferences and schedules.
• Valet & Linens: Managed comprehensive laundry services and professional garment care; performed daily linen rotations and expert bed-making to ensure a five-star presentation.
• Operational Oversight: Proactively monitored and managed cleaning inventory to ensure uninterrupted service and cost-effective restocking.

Waitress - Latoscana

(2014-01 - 2016-12)

• Delivered exceptional dining experiences by promptly attending to guests and addressing their needs.
• Set up and maintained tables, ensuring a clean and organized dining environment.
• Took accurate orders and served food and beverages efficiently, ensuring guest satisfaction.
• Regularly checked on guests to ensure their dining experience exceeded expectations.
• Cleared tables and maintained cleanliness, contributing to the restaurant's positive reputation.

Ordinary Level - Mufakose 2 High School (2006-12)