Thandazile Ngobese

Dedicated hospitality professional with Grade 12 (2009), an HIV/AIDS Care & Counselling certificate, and Basic Customer Service Skills training. Experienced in fast-paced customer service environments, with a background including current Waitress role at ANEW Hilton Hotel and previous positions as Barrister & Waitress at Parklane Super Spar, Cashier at Greendale Super Spar, and Waitress at Piggly Wiggly Restaurant and Hebron Heaven Hotel. Strong service delivery, professionalism, and adaptability across hospitality and retail sectors.

Open to new opportunities and willing to relocate.

Waitress - ANEW Hilton Hotel

(2022-01)

• Welcome and seated guests professionally, contributing to improved guest satisfaction.
• Take orders and serve meals accurately, reducing service errors during busy shifts.
• Maintain clean tables and service areas, enhancing the overall guest experience.

Barrister & Waitress - Parklane Super Spar

(2019-01 - 2022-12)

• Prepared and served quality hot beverages, attracting repeat customers.
• Took orders and serve food efficiently, helping reduce waiting times.
• Monitored and replenished stock, ensuring uninterrupted beverage service.
• Processed café payments accurately, consistently balancing the till.

Cashier - Greendale Super Spar

(2016-01 - 2019-12)

• Processed purchases quickly and accurately, maintaining low transaction errors.
• Handled cash, cards, and vouchers responsibly, ensuring secure payments.
• Assisted customers with product queries, improving overall satisfaction.
• Kept the till area clean and organized, creating a professional checkout experience.
• Balanced the till shift end with consistent accuracy.

Waitress - Piggly Wiggly Restaurant

(2013-01 - 2016-12)

• Greeted guests warmly and took orders clearly, encouraging repeat visits.
• Served food and drinks promptly, improving table turnaround times.
• Managed multiple tables effectively, boosting overall service efficiency.
• Set and clear tables neatly, keeping the dining area welcoming.
• Handled customer issues politely, helping maintain strong customer reviews.

Waitress - Hebron Heaven Hotel

(2011-01 - 2014-12)

• Served meals and drinks with consistent quality, enhancing guest satisfaction.
• Supported banquets and events, contributing to smooth and successful functions.
• Assisted with basic food preparation, improving kitchen-floor workflow.
• Maintained clean dining areas, supporting hotel hygiene standards.
• Provided menu information and specials, helping increase sales.

National Senior Certificate - Grade 12 - Mconjwana high school (2009-12)