Masebaka Manaka

Welcoming Guest Doing invoice House keeping

Receptionist at Villa Andre Guest House (2016-01 – 2017-02)

• Welcoming Guest
• Doing invoice
• House keeping
• Greet and direct visitors with professionalism to ensure a positive first impression
• Maintain and organise reception area to ensure it is tidy and presentable at all times
• Process invoices and handle petty cash transactions with accuracy and confidentiality
• Collaborate with housekeeping to ensure meeting rooms and public areas are maintained to company standards

Call centre supervisor at Mabilo Investments (2017-05 – 2023-08)

• Running shift
• Setting targets to the operators
• Supervising call centre staff to ensure high levels of customer service
• Monitoring call quality and providing constructive feedback to operators
• Analysing call centre performance metrics and reporting to management
• Implementing strategies to improve customer satisfaction and operational efficiency
• Training new call centre operators to enhance skill levels and knowledge

Manager at Manaka Liquor Restaurant (2023-11 – 2025-06)

• checking availability of stock
• Order stock SABS
• Orders from Distel
• Developed and implemented staff training programmes to enhance customer service skills and operational efficiency.

Office Administration Level 4 in Office Administration – Tshwane South College (2012-01 – 2014-12)

Community Healthcare Worker – Healnicon Nursing College (2015-01 – 2015-12)