Mathotho Phetla

Highly experienced spa and wellness professional with over 19 years of expertise in spa management, beauty therapy, and hospitality operations. Strong track record in leading teams, managing operations, and delivering exceptional guest experiences across luxury environments. Skilled in strategic planning, financial reporting, inventory management, and customer service excellence with multiple industry awards for service excellence and operational performance.

Spa and Wellness Professional

Successfully managed spa operations, including budgeting, revenue management, staff development, and operational planning. Consistently demonstrated the ability to drive business growth, maintain strict financial control, and implement efficient operational procedures. Leadership experience includes managing teams, overseeing training programs, and ensuring high service standards, while effectively handling guest relations and resolving challenges professionally.

• Managed spa operations including budgeting, revenue management, staff development, and operational planning
• Drove business growth while maintaining strict financial control
• Implemented efficient operational procedures
• Managed teams and oversaw training programs
• Ensured high service standards
• Handled guest relations and resolved challenges professionally

National Diploma - Somatology - Tshwane University of Technology