Maxwell Mbatha

Experienced Eskom professional with 18+ years in Resource Management and Dispatching operations, complemented by strong academic grounding in Data Science, Management, and Engineering. Proven ability to apply data analytics, machine learning, and business intelligence to optimise operational performance, support decision-making, and improve service delivery. Suitable for Senior Advisor and Managerial roles within Eskom.

Dispatcher – Resource Management Centre (RMC) - Eskom - KwaZulu-Natal, Pietermaritzburg

(2008-04)

Career Progression: Trainee Dispatcher RMC (2008-04-18 to 2011-08-18), Permanent Dispatcher RMC (2011-08-17 to Present). Leadership & Supervisory Experience as Acting Senior Supervisor.

• Coordinate and optimise deployment of field resources to ensure efficient service delivery and operational continuity across the network
• Manage real-time dispatching of planned and unplanned work, ensuring prioritisation of high-risk and high-impact incidents
• Oversee operational data, reporting, and system updates (MAXIMO, GIS, ADMS), ensuring accuracy for decision-making and audit compliance
• Drive continuous improvement by analysing workflow inefficiencies and implementing process enhancements
• Maintain strict adherence to safety, risk, and compliance standards, proactively mitigating operational hazards
• Support customer service excellence by ensuring timely resolution of faults and service requests
• Lead, coach, and monitor a team of dispatchers to achieve performance targets and service-level agreements
• Manage escalations, including major incidents and system emergencies, ensuring rapid and structured response
• Conduct risk assessments, contingency planning, and facilitate emergency coordination
• Provide operational reports and strategic insights to management for performance optimisation
• Mentor and develop staff, strengthening capability and succession readiness within the team

Soldier - SANDF - 22 Battalion Free state (Bethlehem) and 1 SAI Johannesburg

(2006-01 - 2007-12)

Got a Job at Eskom

• Keeping piece in South Africa and in other African countries: Assisted in infrastructure and field engineering activities (bridge building, water purification, defensive works)
• Executed receiving, issuing, and verification of stock, ensuring accuracy of inventory records and stock control processes
• Maintained warehouse operations, including storage optimisation, stock rotation, and cost-effective inventory management
• Monitored and enforced Occupational Health & Safety (OHS) compliance within storage and logistics environments
• Coordinated delivery schedules, purchase order verification, and stock reconciliation, ensuring alignment with operational requirements
• Managed administrative processes, including invoices, inventory records, and reporting
• Supported logistics planning and operational readiness, ensuring availability of materials and equipment

Postgraduate Diploma in Data Science - Data Science - Regenesys Business School (2025)

Master of Business Administration - Business Administration - Regent Business School

Postgraduate Diploma in Management - Management - Regent Business School (2021)

Diploma - Electrical Engineering Heavy current N1-N6 - UMgungundlovu FET College (Midlands Campus) (2011)

Management Development Programme - Management - Durban University of Technology (2014)

Diploma - Project Management - Varsity College (2012)

Grade 12 - General Education - Senzangakhona High Secondary School (2003)