Mbalentle Mdluli

Driven Team Leader excelling in coordinating teams to achieve strategic goals. Proven ability to foster collaboration, enhance productivity, and streamline processes. Strong focus on developing team members' skills, ensuring high performance and job satisfaction.

Deliver impactful results through strategic planning and decisive action. Hardworking professional with focus on team leadership and project management. Expert in coordinating tasks, enhancing team performance, and ensuring timely project delivery.

Strong communication and problem-solving skills applied to foster collaborative and productive work environment.

Strategic Senior Team

Leader with strong leadership skills in managing high-performing teams and driving project success. Proven ability to foster collaborative environments, boost team morale, and streamline processes. Demonstrates exceptional communication and problem-solving abilities, delivering impactful results and continuous improvement. Brings innovative solutions and proactive approach to achieving organisational goals.

Senior team leader (training & development) at The Skills Development Coporation (2021-07 – Present)

• Monitored team performance and reported on metrics.
• Conducted performance reviews, providing constructive feedback and personal development plans.
• Provided customer service, including interacting with customers, answering customer inquiries and effectively handling any customer complaints.
• Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
• Trained and supervised team to deliver on store sales targets.
• Adapted quickly to changing business priorities, demonstrating agility and leadership.

training project co-ordinator at Kukhula Global Projects (2019-04 – 2021-05)

• Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
• Monitored staff performance and developed improvement plans.
• Drove company growth with proactive mindset and results-oriented plans for business operations.
• Facilitated training sessions on new software and processes, significantly improving team competency and adaptability.
• Monitored and analysed team performance data to identify trends, making data-driven decisions to guide future strategies.
• Developed comprehensive training programmes for new hires, enhancing team skill sets and performance.
• Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
• Led a diverse team of 15 members, fostering a collaborative and high-performing environment through effective coaching and mentoring.
• Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
• Developed detailed project documentation, including scope of work, project schedules, and financial reports.
• Coordinated multi-disciplinary project teams, facilitating communication and resource allocation for timely project completion.
• Led weekly project status meetings, presenting updates to stakeholders and adjusting project plans as needed.
• Implemented quality control procedures, ensuring deliverables met or exceeded client expectations.
• Supported project initiation activities, including defining project scope, objectives, and deliverables in alignment with business goals.
• Managed stakeholder expectations through regular updates, reports, and presentations on project progress.
• Provided administrative support to project managers, including scheduling meetings, preparing agendas, and recording minutes.

Operations Coordinator at LFP Group (2017-01 – 2019-03)

• Assessed project outcomes upon completion, compiling lessons learned and recommendations for future initiatives.
• Monitored project budgets, tracking expenditures and implementing cost-control measures to stay within financial limits.
• Oversaw procurement of project materials, ensuring timely delivery and compliance with project specifications.
• Administered project change requests, evaluating impact on scope, schedule, and budget before implementation.
• Analysed project data to identify trends, making recommendations for process improvements to enhance efficiency.
• Attended conventions to represent organisation, gather information and help build new partnerships.
• Coordinated logistics for project events, including venue selection, equipment setup, and attendee registration.
• Conducted risk assessments for projects, identifying potential issues and developing mitigation strategies to minimise impact.
• Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
• Coordinated strategic plans for administrative services management and optimisation to best use available resources.
• Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
• Set up business contracts, obtained signatures and processed paperwork.
• Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
• Turned corporate mandates into actionable directives for mid- and low-level staff.
• Drove company growth with proactive mindset and results-oriented plans for business operations.
• Coordinated daily operations, streamlining processes for increased efficiency and productivity in the workplace.
• Monitored staff performance and developed improvement plans.
• Monitored compliance with health and safety regulations, maintaining a safe work environment for all employees.
• Managed administrative staff workflow and trained new hires on office procedures and policies.
• Facilitated communication between departments to enhance collaboration and achieve operational objectives.
• Liaised with customers to gather feedback and address concerns, fostering positive relationships and customer satisfaction.
• Coordinated and managed project tasks to support project delivery within established budgets and timelines.
• Managed scheduling and logistics for staff, optimising resource allocation to meet project deadlines.
• Prepared statements detailing operational detail and key performance indicators.
• Coordinated with suppliers to negotiate contracts, securing better terms and improving profit margins.
• Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements.
• Developed and maintained operational documentation, including procedures manuals and workflow diagrams.
• Advised senior management on facilities needs and delivered ongoing operational support.
• Collaborated with sales and marketing teams to align operational capabilities with customer demands.
• Directed daily operations of deskside support business within sales centre, including developing and establishing all sales support processes.
• Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
• Fostered strong relationships with key stakeholders, including suppliers and clients, to support business objectives.

skills development coordinator at Gauteng City Region Academy (2014-08 – 2016-12)

• Monitored market trends to adapt strategies, keeping the company competitive in a dynamic industry.
• Handled the company's conference logistics, booking rooms and arranging travel when necessary.
• Led cross-functional teams in project execution, ensuring timely delivery and high-quality outcomes.
• Drove company growth with proactive mindset and results-oriented plans for business operations.
• Conducted regular training sessions for staff on operational best practices and new software tools.
• Oversaw quality control processes, maintaining high standards for all products and services.
• Optimised resource allocation, ensuring maximum productivity and minimal downtime.
• Turned corporate mandates into actionable directives for mid- and low-level staff.
• Monitored staff performance and developed improvement plans.
• Managed smooth operations and communicated timely updates to coordinate administrative activities.
• Coordinated project timelines, delegating tasks to team members to meet deadlines efficiently.
• Provided for smooth day-to-day flow of communications to build trust within unit.
• Trained new staff on internal procedures and software, enhancing team capability and efficiency.
• Provided team members with resources needed to complete project work to maximise efficiency.
• Managed deadlines and progress across team to facilite project delivery within stipulated timelines.
• Scheduled and distributed work to other staff members to enhance productivity and avoid scheduling conflicts.
• Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
• Coordinated strategic plans for administrative services management and optimisation to best use available resources.

Business bulk teller at First National Bank (2009-09 – 2013-08)

• Helped interview, train and onboard staff members to build team of high performing individuals to boost productivity.
• Liaised with clients to gather requirements, set expectations, and deliver updates, fostering strong relationships.
• Developed training programmes to boost staff capabilities and increase productivity.
• Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
• Reviewed and updated operational policies, ensuring compliance with industry regulations and best practices.
• Supervised supply purchases, management and tracking in line with budgetary requirements.
• Developed and monitored project budgets, identifying cost-saving opportunities to remain within financial constraints.
• Produced and delivered financial reports management to help with decision making based on facts of company's financial health.
• Attended conventions to represent organisation, gather information and help build new partnerships.
• Organised logistics for corporate events, including venue selection, catering, and attendee management.
• Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
• Processed customer transactions quickly and accurately, including deposits, withdrawals, and loan payments.
• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
• Monitored ATM operations, replenished cash supplies, and resolved machine discrepancies.
• Managed customer transactions efficiently, facilitating smooth operations at the single window service point.
• Participated in regular training sessions, keeping up-to-date with banking policies and procedures.
• Managed and balanced cash drawer daily, ensuring accuracy in all financial transactions.
• Verified amounts and endorsements on cheques and examined cash to prohibit acceptance of counterfeit bills.
• Identified and eliminated errors when balancing cash point transactions, teller cash dispensers and teller cash recyclers.
• Cashed customer cheques, including verifying identification and checking account balances in accordance with bank policy.
• Conducted daily cash counts and reconciliations, maintaining financial integrity at the single window.
• Processed a wide variety of financial transactions, including deposits, withdrawals, and transfers.
• Assisted in the training of new tellers, sharing knowledge and best practices.
• Explained bank services, financial products and applicable fees to customers to offer comprehensive service.
• Collaborated with team members to meet branch targets and maintain high service standards.
• Remained composed and professional even in high-stress situations when serving customers.
• Educated customers on internet banking services and mobile banking apps to promote digital banking adoption.
• Maintained confidentiality of customer information, adhering to data protection laws.
• Identified customer needs and recommended appropriate banking products, enhancing customer satisfaction.
• Recommended bank products and services to current and prospective customers.
• Collaborated with team members to resolve customer issues, delivering solutions in a timely manner.
• Conducted special service and account transactions for customers.
• Participated in formal and informal training to maintain up-to-date knowledge of banking technologies and laws.
• Identified opportunities for cross-selling bank products, contributing to business growth.
• Counted funds accurately with manual and machine-assisted methods.
• Adhered to strict financial and customer data guidelines to avoid breaches and information misuse.
• Responded to customer enquiries with detailed information, promoting a positive service experience.
• Answered customer queries about product prices, product availability and service changes.
• Provided warm and friendly welcome to customers to create excellent first impression.
• Compiled reports on daily transactions and discrepancies, supporting audit and financial analysis.
• Responded to and assisted customers with account inquiries and updates.
• Sold post office products and successfully delivered available services.

NVQ Level 5 – Rimms Education and Training Services (2017)

Certificate of Higher Education: matric – Knesington High School (2005)

Diploma of Higher Education in Business and Accounting – Ekurhuleni West College

Coursework in Facilitation and Assessing

N6 in Business Mangement