Market Manager - Lambton, Germiston - Lambton, Germiston
(2021-09 - 2024-02)
- Grow business—acquire new clients. Implement operational business goals and strategies through sales and marketing initiatives to achieve the desired outcomes
- Drive client satisfaction
- Managing business transformation and innovation
- Manage Risk and Compliance—ensure compliance to operational and legislative requirements
- Drive digital adoption
- Deliver value through cross sell
- Drive cost containment and revenue generating strategies to increase the bottom line
- Occupational Health and Safety—acting delegated authorisation Section 16(2) by Chief Executive Officer to carry out all responsibilities in terms of Occupational Health and Safety Act, 1993
- Enable a high performance culture—attract, retain, train, coach and observe staff. Performance Management and initiating disciplinary hearings
Branch Support Manager: Nedbank Gauteng South & East Region - Nedbank - Gauteng South & East Region
(2013-06 - 2021-08)
Assumed Previous Role as Regional Business Service Manager in Gauteng East Region. Business restructure in May 2013 integrated Retail Relationship Banking into Nedbank Integrated Channels (Branch Network).
- Business Strategy Support—Driving Digital Migration and Enticement in the province
- Distribution Support—Driving roll-out of retail 'New Image branches', manage branch renovations and closures, corporate branding, signage, corporate image and project management
Regional Business Service Manager: Nedbank Gauteng East Region - Nedbank - Gauteng East Region
(2011-10 - 2013-05)
- Risk Management—Mitigate risks and optimise operational effectiveness through compliance and internal processes
- Project Management—Implement and deliver new initiatives and projects and provide support to ensure systems capability
- People Management—Branch network staff on efficiency and effectiveness on operational, legislative and conformance requirements
- Optimised Business Services—Flawless execution of the business key deliverables utilising operational capabilities and resources
- Training—Improve service effectiveness through observation and training interventions
- Relationship Management—with service providers and regional manco
- Sales Management—Drive sales through leads management with the team
- Quality Assurance—Conduct Regional Internal Audits
- Stakeholder management—Regional collaboration
Regional Sales Manager: Nedbank Eastern Cape & Garden Route Region - Nedbank - Eastern Cape & Garden Route Region
(2006-01 - 2011-09)
- Development, implementation and management of a regional sales strategy aimed at acquiring new business, increasing transaction value per customer and retention of customers in consultation with the respective area, branch managers, monolines and other stakeholders
- Management of a regions sales pipeline of key accounts through area managers and external stakeholders
- Drive social corporate investment initiatives in the region
- Gather sales figures to ascertain growth trends, acquisition on new accounts, identify problem areas, craft corrective measures as well as report to Regional General Executive—Sales & Service Strategy at Head Office and Regional General Manager through regular teleconferencing, MANCO, and Area/Branch Meetings
- Talent search and management through coaching of key staff compliment in the region
- Retention of high performing staff is my key responsibility
- Provide support to branch managers in conducting due diligence on key accounts, negotiations, management of key accounts and provide client service
- Strengthen marketing networks through the industry associations, regional business chambers for referrals, endorsements and generation of new leads
- Organising of promotional events, and decide on strategic sponsorship opportunities for the brand
- Development and management of the Risk Management Plan for the region in order to ensure compliance and reduction of audit queries
- Manage regional sponsorship budget and expenditure with the teams
Provincial Sales Support Manager: Standard Bank Eastern Cape Region - Standard Bank - Eastern Cape Region
(2004-01 - 2005-12)
- Development, implementation and management of a regional sales strategy aimed at acquiring new business, increasing transaction value per customer and retention of customers in consultation with the respective area, branch managers, monolines and other stakeholders
- Management of a regions sales pipeline of key accounts through area managers and external stakeholders
- Gather sales figures to ascertain growth trends, acquisition on new accounts, identify problem areas, craft corrective measures as well as report to Regional General Executive—Sales & Service Strategy at Head Office and Regional General Manager through regular teleconferencing, MANCO, and Area/Branch Meetings
- Talent search and management through coaching of key staff compliment in the region
- Retention of high performing staff is my key responsibility
- Offer support to branch managers in conducting due diligence on key accounts, negotiations, management of key accounts and provide extended customer care
- Strengthen marketing networks through the industry associations, regional business chambers for referrals, endorsements and generation of new leads
- Organising of promotional events, and decide on strategic sponsorship opportunities
- Development and management of the Risk Management Plan for the region in order to ensure compliance and reduction of audit queries
Branch Manager: Standard Bank (King William's Town) - Standard Bank - King William's Town
(2001-01 - 2003-12)
- Development and implementation of the annual business plan (with clear targets) for the branch
- Create guidelines and checklists as well as monitor adherence to internal controls by bankers, bank tellers, enquiries and team leaders to improve compliance levels of the branch and reduce risk
- Managing budget expenditure by maintaining cost stabilisation and avoiding major deviations and report such when they arise
- Recruitment, retention, development and management of the key staff in the branch
Commercial Manager and Textile Planner—Head Office Woolworths - Woolworths - Head Office
(1993-01 - 2000-12)
- Sales and profit maximisation with branch teams to achieve key deliverables and executing strategies with teams
- Draw up risk management plans aimed at reducing stock loss, and other related or unrelated risks
- Control of expenditure and cost management
- Management of merchandising
- Coaching and managing of staff in branches
- Handling industrial relations issues
- Price negotiations with suppliers
- Client service management
Branch Manager—EDCON - EDCON
(1992-01 - 1992-12)
- Setting of annual sales targets as well as monitoring sales performance in order to identify slow items and propose remedial measures
- Draw up risk management plans aimed at reducing [document text incomplete]
