Mechail Adams

I am a skilled Retentions & Customer Service consultant with great passion for all things business growth related. I intend to work towards a career in the same industry. I am very hard working and goal driven.

Throughout my experience, I have developed the ability to manage complex customer concerns with professionalism, empathy, and efficiency. I understand that complaints are opportunities to strengthen customer relationships, and I take pride in turning challenging interactions into positive outcomes that encourage loyalty and retention. In addition to my customer-focused skills, I bring a high level of computer literacy.

I am comfortable working with CRM systems, databases, communication tools, and multiple software platforms, allowing me to adapt quickly to new systems and maintain accurate records. This enables me to work efficiently in fast-paced environments while supporting operational and performance goals.

Inbound Customer Service Agent - BMW Financial Services

(2019-02 - 2021-02)

• Assisting clients with Paid up letters
• Generating new payment structures
• Providing clients feedback on how much their remaining payments on car finance

Retentions Specialist (customer service) - Ford - Ben Morgenrood

(2023-01 - 2024-12)

• Assisting client telephonically & walk in clients with all queries
• Loading warranties and vehicle service plans for clients
• Assisting with all day to day activities at the work place
• Managing daily Service Bookings and Payments

Auto & General Insurance Retentions Specialist (customer service) - Telesure investment Holdings

(2024-05 - 2026-02)

• Inbound contact centre agent
• Assisting clients on current insurance status
• General Insurance Advice
• Assisting clients with Deceased Estate certification on Car & Home insurance
• Monitoring Company academy calls to help improve customer service quality
• CRM & Retention Tools Proficiency

National Senior Certificate - President High School (2012 - 2016)

Project Management - Impactful solutions (2022 - 2024)