Ongeziwe Nkosana

Resourceful customer service professional with experience in call centers, hospitality, and promotions. Proven ability to articulate product information, address objections, and motivate client engagement. Adept at multitasking in fast-paced environments, processing orders accurately, and resolving issues proactively. Eager to leverage strong communication, problem-solving, and interpersonal skills to provide exceptional frontline support and enhance customer satisfaction at Office Beacon LLC.

Call centre agent - Market SA

(2025-06 - 2026-05)

• Conducted outbound customer calls with professionalism and clarity.
• Articulated product information effectively and confidently to customers.
• Addressed customer objections while sustaining a positive demeanor.
• Adhered to call scripts while remaining flexible to various customer responses.
• Strived to achieve daily and weekly performance targets.

Club Promoter - LIV SANDTON

(2024-07 - 2025-04)

• Engaged with potential clients with confidence and enthusiasm.
• Marketed events and motivated attendance through effective communication.
• Developed strong interpersonal skills while nurturing client relationships.
• Thrived in high-pressure environments and achieved set targets.
• Maintained a vibrant and professional presence at events.

Waitress - Opera Bar Lounge

(2023-02 - 2024-05)

• Processed customer orders with accuracy and efficiency.
• Provided friendly and professional service, ensuring customer satisfaction.
• Addressed customer requests and resolved minor issues proactively.
• Performed effectively during peak hours, managing high volume workloads.
• Ensured cleanliness and organization of the service area.

National Senior Certificate - Grade 12 - Byletts High School (2018)

Bachelor of Social Work - Social Work - University of Johannesburg