Siyabonga Masina
Customer Service Agent
Soweto, City of Johannesburg Metropolitan MunicipalityMember since May 8, 2024
Good analytical and planning skillsGood Accuracy and attention to detailsExcellent problem analysisExcellent judgement according to the situation
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About
To enhance my professional skills, capabilities and knowledge in an organisation which recognises the value of hard work and trusts me with responsibilities and challenges.
Experience
Customer Service Agent - DoorDash - Parktown
(2024-07)
DoorDash (International Campaign)
- Customer support
- Handling chats, calls and emails
- First call resolution
- Average handling time
Sales Agent - iTalk Financial Services - Randburg, Ferndale
(2023-03-31 - 2023-09-29)
- Calling potential customers to upsell ABSA credit card
- Selling ABSA credit card
- Achieved personal sales target
- Developed a number of incentives to achieve targets
Education
National Senior Certificate - Pace Commercial Secondary School (2016 - 2020)
Skills
Customer Service Agent
