Meegan Mabyana

IT Team Lead with 8+ years in NOC management, cloud & managed services, and 24/7 data centre operations. Currently leading a 12-person shift team at Kerridge Commercial Systems, driving 99.9% uptime and SLA compliance across multi-country clients.

IT Team Lead | Cloud & Managed Services - Kerridge Commercial Systems - Johannesburg

(2025-03)

Lead a 12-person NOC team delivering 24/7 support for cloud and managed service clients across multiple countries.

• Lead and mentor a 12-engineer, 24/7 shift team maintaining data centre operational standards and SLA compliance
• Monitor multi-country infrastructure via Nagios, proactively resolving incidents to minimise client impact and reduce MTTR
• Deliver second-tier cloud support, manage ADSL/WAN failover, tape rotations, and on-premise server installations

NOC Desk Assistance Supervisor - Mcorp Communication - Johannesburg

(2015-07 - 2025-02)

Supervised NOC operations for a Telecommunications ISP, managing faults, technicians, and client SLAs.

• Supervised NOC support staff across daily operations, enforcing strict SLA targets and fault resolution workflows
• Troubleshot Wi-Fi, firewall, FTTH, and VOIP issues; dispatched faults to field technicians and tracked resolutions
• Managed client communications, network backups, and system error resolution to maintain data accuracy and uptime

Intern Digital Educator - City of Johannesburg - Johannesburg

(2015-03 - 2015-06)

• Maintained ICT workstations, deployed antivirus software, managed user accounts, and delivered end-user technical support

Diploma - Information Technology - Jeppe College of Commerce and Computer Science