Mekeyle Adams

Processed up to 300 orders daily and 700 during peak periods, improving transaction speed and reducing customer wait times Processed high-volume orders and collaborated with logistics teams to optimize delivery routes, reducing delays and operational costs. Resolved complex inquiries and payment issues promptly while assisting users with app navigation to ensure a seamless shopping experience.

Sixty60 Customer Representative - Shoprite Checkers Ptd

(2019-01 - 2026-05)

• Processed up to 300 orders daily and 700 during peak periods, improving transaction speed and reducing customer wait times
• Processed high-volume orders and collaborated with logistics teams to optimize delivery routes, reducing delays and operational costs.
• Resolved complex inquiries and payment issues promptly while assisting users with app navigation to ensure a seamless shopping experience.
• Monitored real-time order statuses and upheld strict safety protocols during delivery operations to maintain compliance and service transparency.
• Implemented customer feedback mechanisms to identify service gaps and improve responsiveness and retention.

Sales Assistant - Ackermans

(2018-11 - 2019-06)

• Maintained merchandise presentation standards on the sales floor, enhancing product visibility and customer engagement.
• Assisted customers in locating alternative products during stock shortages, ensuring continuous sales flow.

Trainee Sales Manager - Natashan

(2017-10 - 2018-04)

• Drove daily sales targets while providing floor support and guidance to the sales team to help achieve collective goals
• Gained experience in opening and closing procedures and basic administrative reporting while maintaining a high-performance sales environment.
• Analyzed sales trends to direct stock replenishment and merchandising standards, ensuring high-demand products were prioritized to maximize conversion rates.

Head Bartender - The Blue Whistle

(2017-01 - 2017-03)

• Supervised bar staff during peak hours to maintain service flow and reduce customer wait times, enhancing overall guest satisfaction.
• Handled guest preferences to customize cocktails, elevating personalized service and fostering repeat patronage in a competitive market.

Waiter / Cocktail Barman - Urban Tonic

(2015-03 - 2016-12)

• Handled complex cocktail orders during peak hours, ensuring timely service and efficient bar throughput.
• Anticipated guest preferences and recommended tailored beverages, enhancing the dining experience and encouraging repeat visits.