Sixty60 Customer Representative - Shoprite Checkers Ptd
(2019-01 - 2026-05)
- Processed up to 300 orders daily and 700 during peak periods, improving transaction speed and reducing customer wait times
- Processed high-volume orders and collaborated with logistics teams to optimize delivery routes, reducing delays and operational costs.
- Resolved complex inquiries and payment issues promptly while assisting users with app navigation to ensure a seamless shopping experience.
- Monitored real-time order statuses and upheld strict safety protocols during delivery operations to maintain compliance and service transparency.
- Implemented customer feedback mechanisms to identify service gaps and improve responsiveness and retention.
Sales Assistant - Ackermans
(2018-11 - 2019-06)
- Maintained merchandise presentation standards on the sales floor, enhancing product visibility and customer engagement.
- Assisted customers in locating alternative products during stock shortages, ensuring continuous sales flow.
Trainee Sales Manager - Natashan
(2017-10 - 2018-04)
- Drove daily sales targets while providing floor support and guidance to the sales team to help achieve collective goals
- Gained experience in opening and closing procedures and basic administrative reporting while maintaining a high-performance sales environment.
- Analyzed sales trends to direct stock replenishment and merchandising standards, ensuring high-demand products were prioritized to maximize conversion rates.
Head Bartender - The Blue Whistle
(2017-01 - 2017-03)
- Supervised bar staff during peak hours to maintain service flow and reduce customer wait times, enhancing overall guest satisfaction.
- Handled guest preferences to customize cocktails, elevating personalized service and fostering repeat patronage in a competitive market.
Waiter / Cocktail Barman - Urban Tonic
(2015-03 - 2016-12)
- Handled complex cocktail orders during peak hours, ensuring timely service and efficient bar throughput.
- Anticipated guest preferences and recommended tailored beverages, enhancing the dining experience and encouraging repeat visits.
