Menzi Shabane

Gained practical knowledge of crypto currency, block chain technology, and their tax implications. Conducted research and analysis on digital assets and compliance requirements while developing strong analytical, problem-solving, and financial research skills.

Sales and Marketing Intern - S.A.R.S

(2017-01 - 2018-12)

Gained practical knowledge of crypto currency, block chain technology, and their tax implications. Conducted research and analysis on digital assets and compliance requirements while developing strong analytical, problem-solving, and financial research skills.

• Assisted with all TAX related queries e.g. : VAT , PAYE , Income Tax , Deceased Estates , data Capturing , Debt Collection , E Filling queries , Customer Service

Sales and Marketing Management - Nandos

(2007-01 - 2009-12)

My experience as a Sales and Marketing Manager at Nando's equipped me with strong skills in sales, customer relationship management, marketing strategy and team leadership. The role taught me how to drive business growth, understand customer needs, work effectively in a fast-paced environment and lead teams to achieve targets. It also strengthened my communication, problem-solving and decision making abilities, contributing to my professional growth and confidence as a business professional.

Medical Marketer - GEMS (Tele-Direct)

(2014-01 - 2015-12)

Experienced client liaison and benefits advisor with a strong background in educating government delegates on medical aid benefits and assisting them in selecting suitable healthcare packages. Skilled in providing clear guidance on benefit utilization, maintaining accurate reporting (daily, weekly, and monthly), and coordinating stakeholder engagements across multiple provinces. Proven ability to build professional relationships, deliver client-focused support and ensure effective communication between service providers and government representatives

Sales Manager - Vodacom Upgrades, Customer Service, Retentions Department - Ignition Group

(2019-01 - 2022-12)

Worked in a fast-paced call Centre handling inbound and outbound customer interactions, assisting with billing queries, account support, upgrades, and contract cancellations. Provided effective customer service while using retention strategies to reduce churn and maintain customer loyalty. Resolved complaints, processed account changes and ensured accurate system updates while meeting performance targets and compliance standards.

Vodacom Retentions Junior Manager - Rewardsco Company

(2023-01 - 2026-12)

As a Vodacom Retentions Manager my role is to retain customers by resolving issues, addressing concerns, and offering suitable solutions to prevent churn. I also ensure that all KPIs are achieved, while supporting and coaching my agents to meet their individual targets and overall team performance goals through effective guidance and performance management.

Matric - Umzinto High School (2002-12)

Sales and Marketing - ICESA (2005-01 - 2005-12)