Mia Van Niekerk

Dynamic administrative professional with over 10 years of experience in customer service and office management. Proven expertise in managing switchboard operations, data capturing, and invoicing, which consistently enhanced operational efficiency. Recognized for improving customer interactions and streamlining administrative processes in past roles. Strong communication and organizational skills can significantly contribute ensuring exemplary service and support.

Administrator / Personal Assistant at New Life Auto / R&R Field Service (2017-02 – 2023-10)

Managed reception and switchboard operations, data capturing, invoicing, and administrative tasks

• Managed reception and switchboard operations, enhancing customer service efficiency
• Captured and processed data accurately, contributing to organizational precision
• Generated quotes and invoices, ensuring prompt billing cycles
• Executed general administrative tasks to support office workflow
• Oversaw reception and switchboard duties, facilitating effective communication

Receptionist at PASSAfrica (2013-04 – 2017-01)

Executed data capturing, quotes and invoices, and general administration responsibilities

• Executed data capturing tasks, maintaining accurate records
• Developed quotes and invoices, streamlining financial transactions
• Handled general administration responsibilities to ensure smooth office operations

Receptionist at Intratec Data Solutions (2012-09 – 2013-03)

Performed full administrative functions and client liaison activities

• Performed full administrative functions, enhancing office productivity
• Captured and processed data, improving information retrieval
• Prepared quotes and invoices with attention to detail, ensuring clarity
• Managed general office operations and client liaison activities, strengthening client relationships

Admin Clerk at The Brazen Head (2007-07 – 2010-09)

Handled orders, stock control, data capturing, banking, and filing systems

• Handled orders and stock control, optimizing inventory management
• Captured data accurately for record-keeping purposes
• Managed banking and EFT transactions, ensuring financial accuracy
• Maintained filing systems and records, supporting organizational efficiency

Representative at Kelly Girl - Platinum Water Consultants (2006-02 – 2007-06)

Conducted telemarketing, appointment scheduling, and administrative support

• Conducted telemarketing efforts to generate leads and sales
• Scheduled client appointments, enhancing customer engagement
• Created quotes and invoices to facilitate prompt transactions
• Performed administrative duties to support sales operations

Au Pair at Hardy Family (2010-10 – 2012-08)

Provided child care in a safe and nurturing environment

• Provided child care, ensuring a safe and nurturing environment

Receptionist / Administrator at Dr V. Jandrea (Plastic & Reconstruction Surgeon)

Coordinated appointments, managed switchboard operations, and handled banking duties

• Coordinated booking of appointments, enhancing patient scheduling
• Managed switchboard operations and incoming communications
• Executed banking and postal duties, ensuring operational flow
• Handled general administration, supporting practice efficiency

Administrator at Selenta Jansen van Vuuren

Managed banking, data capturing, switchboard, scheduling, and administrative tasks

• Managed banking and posts, ensuring financial accuracy
• Captured data efficiently for operational needs
• Handled switchboard duties, maintaining effective communication
• Planned shifts and schedules, optimizing workforce allocation
• Executed administration tasks, enhancing office efficiency
• Generated quotes and invoices, facilitating prompt billing processes

Matric in Afrikaans, English, Biology, History, Business Economics, Home Economics – Ellisras High School