Mikayla Fallick

Former Front-End Developer with 5+ years of experience designing digital products and enterprise platforms. I specialise in translating complex business, operational, and regulatory requirements into intuitive user experiences that deliver measurable outcomes. With a strong foundation in both design and technology, I enjoy working across the entire product lifecycle, from discovery and research through to implementation and optimisation.

Technical Design Lead at RetroRabbit (2025-01 – Present)

• Led UX strategy and delivery for a consultant platform transformation, balancing user needs, business objectives, and regulatory requirements.
• Helped redesign workflows that reduced customer call durations by 58%.
• Improved data quality by removing key points of friction within consultant-customer interactions.
• Facilitated usability testing and cross-functional collaboration between design, business, and development teams.
• Designed the replacement experience for a 26-year-old consultant platform used across the business.
• Synthesised business, legal, and user requirements into a scalable product experience.
• Conducted competitive benchmarking, usability testing, and consultant observations to identify operational pain points.
• Established a design system and scalable UX framework while working within technical constraints.
• Designed web and mobile experiences for a new insurance membership product.
• Led the migration of 5 design systems from Adobe XD to Figma, improving collaboration and design consistency across teams.
• Streamlined design workflows through component standardisation and reusable design patterns.

Senior UI/UX Designer at RetroRabbit (2024-01 – 2025-01)

• Led UX strategy and delivery for a consultant platform transformation, balancing user needs, business objectives, and regulatory requirements.
• Helped redesign workflows that reduced customer call durations by 58%.
• Improved data quality by removing key points of friction within consultant-customer interactions.
• Facilitated usability testing and cross-functional collaboration between design, business, and development teams.

Intermediate UX/UI Designer at RetroRabbit (2023-01 – 2024-01)

• Designed the replacement experience for a 26-year-old consultant platform used across the business.
• Synthesised business, legal, and user requirements into a scalable product experience.
• Conducted competitive benchmarking, usability testing, and consultant observations to identify operational pain points.
• Established a design system and scalable UX framework while working within technical constraints.
• Designed web and mobile experiences for a new insurance membership product.
• Led the migration of 5 design systems from Adobe XD to Figma, improving collaboration and design consistency across teams.
• Streamlined design workflows through component standardisation and reusable design patterns.

Intermediate UX/UI Designer at 4-Sure (2020-01 – 2023-12)

• Led UX and UI design delivery across 4 client accounts, translating business requirements into developer-ready solutions.
• Delivered the company's first Takealot-integrated PWA, enabling customers to self-manage installation bookings without phone-based scheduling.
• Established design processes and collaborated closely with development teams to improve delivery efficiency.

Front-end Angular developer at 4-Sure (2019-01 – 2020-12)

• Contributed to the redesign and front-end implementation of a state-driven platform.
• Worked across UI development, bug fixing, and product refinement to improve usability and system performance.
• Partnered with designers to translate Sketch concepts into production-ready experiences while applying UX best practices.

NPC Director & Co-founder • Communications & Marketing | Head of Academics at NPC (2019-01 – Present)

• Led communications, marketing, and academic initiatives while developing a strong understanding of user behaviour, engagement, and customer needs.
• Built the foundation for a user-centred approach that would later shape my product design career.

Professional Diploma in UX