Miranda Qashani

A dedicated and results-driven Office Management and Technology Diploma major with a focus in HR & Industrial Relations. Possesses extensive experience in administrative duties, sales, and customer care. Currently serving as a Customer Care Sales Representative while also enrolled in a Generic Management course to further enhance management and leadership skills.

Known for a strong work ethic, reliability, and a reputation for excellence, with a proven track record of responsibility, integrity, and commitment to organizational goals. Highly skilled in time management, communication, problem-solving, and team collaboration, with the ability to perform under pressure. Adept at quickly understanding new concepts and delivering high-quality results across cross-functional teams.

Sales & Customer Care Representative/Consultant - Enviroserv Waste Management

(2021)

Promotion from 2021. Managing contracts and key accounts with responsibilities across multiple areas of sales and client management.

• Contracts & Key accounts Management: Ensuring the requirements of all SLA and contracts are met in terms of service
• Project Management: overseeing and coordinating specific projects
• Proposals: client quotes, full proposals, tenders, RFQ
• Revenue and Target: Ensure revenue growth and profitability
• Forecast: Provide sales forecast on a weekly basis by updating pipeline on CRM System
• Monthly Reporting Review: power-point presentations on sales, debtor's days, pipelines, terminations, clean-ups
• Client retentions: Strategies presented for key accounts clients on PowerPoint, client meetings and on-site interactions
• New Business Development: Opening new accounts, assisting with credit applications and lab applications for waste analysis, focus on strategies for wish list clients and bring in new business monthly
• Alternatives for clients: work with the sustainability team to provide solutions to clients
• Price Increases: Ensuring price increases are effectively managed
• Legislation: Keeping up to date of changing waste legislation, ensuring to inform clients of changes and the effects it has on their business
• Managing, maintain and growing of existing client base of 200+ clients
• Group Base by area and value
• Forecast, terminations, new business and pipeline maintenance
• Ensuring that all contracts are still valid and recent
• Check current age analysis and ensure all accounts are paid up to date
• Check that all price increases were applied
• Check rates on service code and make sure that it's still in line with our rates (highlight concerns)
• Ensure we have a valid signed and current contracts with existing rates
• Ensure datasheets are valid and not about to expire in next 6months
• Plan Wish list
• Ensure monthly sales targets are met
• Pricing of quotes, tenders and proposals
• PowerPoint presentations for integrated services
• Quarterly reviews with all key accounts

Internal Sales Administrator - Enviroserv Waste Management

(2016 - 2021)

Support services to the sales team with quotes, invoicing and reports. Managed CRM and ERP systems.

• Support services to the sales team (consultants and mangers) with quotes, invoicing and reports
• Quotations preparations and follow-ups with clients
• Microsoft dynamics and CRM Quoting, Leads, Services and Reporting
• Overall switchboard services
• Continuous follow-ups with clients on payments and non-payments
• ERP System services
• Liaising with clients and logistics department regarding collections, deliveries, invoices, annual increases and related administrative duties
• IPWIS reporting system and assisting clients to register
• Monthly business reports
• General filling and office administration
• Looking after management accounts

Internal Sales and Customer care Inbound Consultant - Sanitech Hygiene

(2013-03 - 2016-07)

• Selling and introduction of new products to clients
• Assists customers with all inbound sales queries
• Interacting with existing customers and attend service requests or complaints and follow ups
• Growing and maintaining existing client base
• Formulates quotations and all relevant paperwork for customers calling in
• Provides ops with relevant paperwork and accurate site address and contact person
• Assists debtors department with outstanding payments from customers
• Schedules appointments with bigger companies for outbound sales staff
• Compile and update daily sales report
• Compile and update monthly sales report
• Responsible for off-hire capturing
• Assisting with all general admin duties
• Ensure all quotes reach customers
• Daily sales report updated – daily
• Report Sales Forecast - monthly
• All documentation to reach ops complete and accurately filled out
• Compile customer and opposition database
• Monitor conversion rate of all inbound enquiries
• Call on customers, ordering of and replenishment of stock
• Support outbound sales
• Prepare delivery notes for orders
• Processing of invoices, Purchase orders and GRVs on Accpac
• Financial debtors reporting
• Capture quotes, create invoices and follow up transactions
• Reconciliation of accounts daily, weekly and monthly
• Verify and follow up invoices, remittance advices and payments
• Maintain tracking systems on delivery, invoices and payments
• Attend to queries
• Print invoices and commitment details, make copies and obtain data as and when required
• Maintain a filing system in respect of accounting data, records, orders, contracts and invoices
• Extract information and data for the analysis of accounts, consolidate information and prepare spreadsheets
• Provide periodic reports and reconciliation reporting as directed from time to time

Internal Sales Co-ordinator / Client Liaison Officer - Ram Hand-to-Hand Couriers

(2007-01 - 2012)

Head hunted by one of clients from Mango. Management and coordination of Cape Town accounts.

• Tracking and consolidating reports to clients
• Manage, maintain and grow new and existing clients
• Generating invoices and giving quotes
• Filing collection requests
• Obtaining verbal proof of deliveries from drivers and Tele Sales
• Liaising with drivers
• Preparing of necessary documents for delivery and liaising with delivery drivers on radio or cell phones
• Preparing collection list
• Arranging collections and deliveries for cash clients and account holders
• Managing and maintaining Cash Account

Cashier/ Sales Assistant - Busby Retail - Mango V & A Waterfront

Career move to stable job with no late shifts.

• Carrying out till procedures (opening accounts, registration, payments and transfers and closing of accounts

Office & HR Administrator - City of Cape Town Municipality

(2026-01 - 2026-12)

• General Human Resources office administrative duties
• Conduct the full recruitment and selection function
• Screen CV's
• Conduct interviews
• Liaise and maintain relationships with line managers
• Conduct reference checks
• Keep accurate and updated information regarding all candidates and vacancies
• Developing a good understanding of what client companies do and their work culture
• Advertising vacancies appropriately by drafting and placing adverts using a wide range of media (e.g. newspapers, websites, magazines)
• Identifying and approaching suitable candidates
• Receiving and reviewing applications, managing interviews and short-listing candidates
• Checking references and suitability of applicants before referral to employers for interview
• Arranging interviews for the right candidates
• Informing candidates about the results of their interviews and preparing letters of appointment
• Reviewing recruitment policies to ensure effectiveness
• Boardroom and Meeting rooms' management
• Couriered mails and parcels management, including distribution to various department
• Processing and consolidating invoices
• Timesheets management and submissions to payroll department (for general workers)
• Taking minutes in management, shop stewards and safety meetings
• Observing in conciliation and arbitration proceedings in Road freight bargaining council
• Assisting as an interpreter when management engage with workforce

Diploma - Office Management & Technology - Cape Peninsula University of Technology (CPUT)

Grade 12 - National Senior Certificate - St Francis High School (2000)