Mishka Govender

Diligent and detail-oriented professional with a strong track record in administration, customer relations, and team support. Passionate about creating efficient, well-organised workplaces and delivering exceptional service across diverse industries.

Call Center Agent - Talksure

• Handled inbound and outbound calls in a professional manner.
• Assisted customers with product enquiries and account information.
• Resolved customer complaints and escalations effectively.
• Captured and updated client information accurately after each call.

Administration - KZN Construction Works

• Organised and scheduled meetings, prepared agendas and managed team calendars.
• Provided comprehensive administrative support across all departments.
• Prepared, processed and filed documents, reports and presentations.
• Handled sensitive and confidential information with discretion and professionalism.

Administration - R.T Upholstery - Durban

• Answered incoming calls and responded professionally to all customer enquiries.
• Performed accurate data entry from physical documents into computer databases.
• Developed and maintained spreadsheets to track project progress and budgets.
• Followed up on customer accounts to resolve unpaid or overdue balances.

Receptionist - Dr CJ Moolla

• Welcomed visitors and provided professional assistance, direction and support.
• Performed accurate and timely data entry across multiple computer systems.
• Scheduled and managed appointments for clients, customers and other visitors.
• Carried out a range of essential administrative and front-desk duties.

Sales Consultant - Vendant Spiceworks

• Delivered high-quality customer service, resolving queries and complaints efficiently.
• Identified and pursued new sales opportunities to drive consistent revenue growth.
• Conducted engaging product demonstrations and managed client negotiations.
• Provided post-sale support to build customer loyalty and long-term relationships.

Educator Assistant - Silverdale Primary School

• Assisted teaching staff in preparing and organising classroom materials and resources.
• Supported students with coursework, projects and assignments on a daily basis.
• Monitored and maintained classroom discipline and a positive learning environment.
• Participated in staff meetings, trainings and professional development workshops.

Matric Certificate - Buffelsdal Secondary School (2020)

Higher Certificate - Logistics & Supply Chain Management - Boston City Campus (2022)