Sizwe Botshe

Call Center Agent

Talent

JohannesburgMember since October 27, 2026

Good Typing SkillsMicrosoft WordExcelPower PointWindows XPWindows 1998 to 2010 and current computer versionPhotographyADOPE Reader Graphic DesignAble to install software’s and hardware’sAble to use printing equipmentAn analytical mindGood decision maker, even when under pressureNumerical skillsGood at absorbing informationAbility to hit deadlinesGood negotiatorAbility to use own initiative and still work in a teamWell Developed Interpersonal Communication SkillsTeam Spirited and IndependentSound Human Relation (People Oriented Skills)Self Confidence and MotivatedEnergetic and EnthusiasticSense of Urgency and Responsibity

Hire this person

Send a job offer directly to this candidate

Good Typing SkillsMicrosoft WordExcelPower PointWindows XP

About

Reason for leaving: Better salary

Experience

Call Center Agent at Wilbo Business Consultants (2009-09 – 2010-09)

Reason for leaving: Better salary

Non Motor Claims Specialist (Branch Support - Call Center) at Cover direct (Hollard) (2011-01 – 2018-01)

Reason for leaving: New Opportunities

Business Development Manager (Motor and Non Motor Claims Specialist - Call Center Agent) at AIG (2018-02 – 2025-08)

Reason for leaving: Betterment

Marketing Manager and Consultant & Sales Administration at Wilbo Business Consultants (2013-09 – 2018-01)

Recently worked for Direct Channel as Field Marketer & Cover Direct (hollard).
Monitor team members' use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate
Help senior colleagues manage customer relationships by using relevant operational systems
Act as first-line supervisor of a team providing operational support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues.
High Call Volumes
Sales Force, CRM and ERP
Service Level Authorities
Interact with clients and build relationships with them while ensuring their needs are being met
Ability to add value to existing client quotations by upselling products
Oversee a team of client care consultants and ensure they are providing an exceptional client experience
Mastermind creative ways to deliver an exceptional client experience
Resolve complex client problems or disputes in a professional manner.

Motor and Non motor Claims Specialist at AIG (2018-02 – 202)

Worked for (AIG) as a Motor and Non motor Claims Specialist with commercial lines and Personal lines under classes of business.

Call Center

Underwriter worked on the Profit Center with all the Short term insurance such as Commercial Insurance lines, SME, Engineering, Financial Lines, Group Personal Accident Line, Consumer Line, Business Analyst Actuaries Funeral insurance side, Accounts and Verification and Authorization for both new business and existing business and renewals tied agents and new agents canceled agents

TransUnion
Hestco
Salesforce
Transact
Intrack
SLA Service Level Agreements
Documan
System A Web
Tial System A

Wilbo Business Consultants

Do short-term insurance quotations and comparisons for brokers
Process amendments on existing policies
Identify gaps in client’s insurance cover
Process short-term insurance claims
Keep track and follow up on arrear premiums
Servicing of Client Base.
Attending to Client Queries and Requests.
Diary Co-Ordination.
Meeting and Venue Booking.
Claims Administration.
New Business Administration.
Quote Preparation.
Submission of Requirements.
Liaising and communication with Business associates and service partners in an effective manner.
Administrative support.