Call Center Agent - Talksure
- Handled inbound and outbound calls in a professional manner.
- Assisted customers with product enquiries and account information.
- Resolved customer complaints and escalations effectively.
- Captured and updated client information accurately after each call.
Administration - KZN Construction Works
- Organised and scheduled meetings, prepared agendas and managed team calendars.
- Provided comprehensive administrative support across all departments.
- Prepared, processed and filed documents, reports and presentations.
- Handled sensitive and confidential information with discretion and professionalism.
Administration - R.T Upholstery - Durban
- Answered incoming calls and responded professionally to all customer enquiries.
- Performed accurate data entry from physical documents into computer databases.
- Developed and maintained spreadsheets to track project progress and budgets.
- Followed up on customer accounts to resolve unpaid or overdue balances.
Receptionist - Dr CJ Moolla
- Welcomed visitors and provided professional assistance, direction and support.
- Performed accurate and timely data entry across multiple computer systems.
- Scheduled and managed appointments for clients, customers and other visitors.
- Carried out a range of essential administrative and front-desk duties.
Sales Consultant - Vendant Spiceworks
- Delivered high-quality customer service, resolving queries and complaints efficiently.
- Identified and pursued new sales opportunities to drive consistent revenue growth.
- Conducted engaging product demonstrations and managed client negotiations.
- Provided post-sale support to build customer loyalty and long-term relationships.
Educator Assistant - Silverdale Primary School
- Assisted teaching staff in preparing and organising classroom materials and resources.
- Supported students with coursework, projects and assignments on a daily basis.
- Monitored and maintained classroom discipline and a positive learning environment.
- Participated in staff meetings, trainings and professional development workshops.
