Mlungisi Radebe

I am a responsible, self-motivated and hard working person, eager to take on a new challenge. Through experience I have learnt how to initiate action and how to solve problems, with an emphasis on being thorough and practical. I am an innovative quick learner with a proven ability to adapt well to change and my easy out-going personality allows me to relate well to people.

I'm also positive, flexible, committed, reliable, confident, and productive under pressure and my work is always well organized.

Call Centre Agent - Nedbank

(2007-01 - 2008-03)

• Assisting merchants with credit card machines, billing, machine banking, and technical support
• New acquisition database and updates

Call Centre Agent - Multichoice

(2009-04 - 2010-08)

• Assisting clients with DSTV accounts, Billing, Technical, new acquisitions and general queries
• Database capturing and updating
• Service excellence with required quality assurance of 95%

Telesales Agent - FNB

(2010-10 - 2011-12)

• Selling and marketing FNB products to new and existing clients
• Offering accounts updates and value added services (internet and cellphone banking)
• Database capturing and updating
• Targets: 4 sales daily, 4 referrals and 80 sales monthly

Telesales Agent - Cell C

(2012-03 - 2013-10)

• Selling and marketing cellphones, Airtime and data packages for Cell-C existing and new customers
• Targets: 4 sales daily and 80 sales monthly
• Database capturing and updating

Telesales Agent - Miway

(2013-11 - 2017-04)

• Selling and Marketing Miway short term insurance
• Cold calling for new acquisitions
• Database capturing for new clients
• Targets: 2 sales daily and 40 sales monthly

Telesales Agent - Cell C

(2017-01 - 2019-07)

• Selling and marketing cellphones, Airtime and data packages for Cell-C existing and new customers
• Targets: 4 sales daily and 80 sales monthly

Debt Collection Agent - CSS Solutions PTY LTD

(2021-04 - 2022-11)

• Debt collecting and updating of new and existing customer accounts
• Targets set at 1,500,000 million total debt to be recovered monthly
• Average of 200 contacts per shift and minimum 60 PTPs (Promise to Pay customers)

Tele-sales Agent (CellC campaign) - iTalk Pty Ltd

(2025-01)

• Selling and marketing CellC products with minimum requirement of 4 sales daily and 40 activations a month

Metric - Reasoma Senior Secondary School (2005)

Diploma in IT - Information Technology - University of Johannesburg (2006-01)