Sfundo Cyprian

Motivated and detail-oriented professional with a Diploma in Tourism Management and experience in administrative support and Tourism Monitor duties within Border Management Authority (BMA) migration operations. Skilled in data capturing, record keeping, passenger assistance, queue management, passport verification support and customer service. Experienced in supporting arrival and departure processes, Port Health screening activities and accurate administrative record keeping.

Strong communication, organisational and problem-solving skills, with a commitment to efficient public service and smooth operations.

Administration Support - Employment Solution Management (ESM) - Pretoria, Silverlakes

(2023-04 - 2024-02)

• Managed office records and documents accurately and confidentially.
• Captured and updated data efficiently while maintaining attention to detail.
• Assisted with filing, emailing, scheduling and customer support.
• Supported office organisation and smooth day-to-day operations.
• Provided professional customer service and resolved queries effectively.
• Met deadlines consistently and handled multiple tasks under pressure.
• Maintained accurate filing systems and improved document retrieval.

Tourism Monitor / Migration Management Duties - Border Management Authority (BMA) Migration - OR Tambo International Airport

(2024-08 - 2025-08)

• Monitored and managed passenger movement at arrival and departure points.
• Verified travel documents, passports, visas, permits and supporting documents.
• Assisted Immigration Officers with screening and processing passengers entering and exiting South Africa.
• Directed travellers to appropriate inspection points and maintained orderly queues during peak periods.
• Identified and referred suspicious, incomplete or non-compliant travel documents for further investigation.
• Provided customer service and travel information to passengers and stakeholders.
• Assisted with monitoring and reporting irregular migration activities and security concerns.
• Liaised with law enforcement agencies, customs officials and other stakeholders at the port of entry.
• Assisted Port Health officials with health screening procedures.
• Conducted passenger temperature screening using approved equipment.
• Referred passengers displaying symptoms of illness to the Port Health Clinic for further assessment.
• Recorded screening results and maintained accurate health screening records.
• Assisted with communicable disease prevention and control measures and followed health and safety protocols.

Diploma in Tourism Management - Tourism Management - University of South Africa (UNISA) (2022)

National Senior Certificate (Grade 12) - Fumana Combine School (2017)