Mogaetsi Phala
Customer Experience Consultant and Area Manager
Talent
JohannesburgMember since July 29, 2026
Market and Competitor AnalysisStaff Training and SupervisionStock Control and NegotiationReport Writing and AnalysisCustomer Experience ManagementLeadership and CommunicationMarket AnalysisProduct Training
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Market and Competitor AnalysisStaff Training and SupervisionStock Control and NegotiationReport Writing and AnalysisCustomer Experience Management
About
Experienced and driven Customer Experience Consultant and Area Manager with nearly a decade in the telecommunications industry. Demonstrates proven skills in market analysis, stock management, staff training, and performance analysis. Recognized for leadership, professionalism, and delivering exceptional customer and team satisfaction. Possesses a valid Code 10 driver's license.
Experience
Customer Experience Consultant at Deltrade 89 (Huawei) (2015-05 – 2021-11)
- Stock Controlling & Maintenance
- Handling Reports
Area Manager at Deltrade 89 (Huawei) (2021-11 – 2024-08)
- Monitored and responded to competitor activity
- Led, trained, and coached employees to exceed KPIs
- Stock negotiation and maintenance
- Reports analysis
- Maintained professional working environment and optimized staff/customer satisfaction
Education
Grade 12 – Liberty Community School (2010)
Skills
Customer Experience Consultant and Area Manager
