Molatelo Mashishi

Dedicated and detail-oriented IT Support Engineer and Administrator with over 15 months of hands-on experience providing technical support, troubleshooting hardware and software issues, and managing user accounts in corporate environments. Skilled in desktop support, system administration, cloud technologies, and customer service. Holds multiple Microsoft Azure certifications with knowledge in software development, networking, and database systems.

Passionate about delivering efficient IT solutions that improve business productivity.

IT Technical Support & Administration at Nextec (EOH) (2021-07 – 2022-09)

• Provided technical support for hardware, software, and network-related issues.
• Assisted users via phone, email, remote desktop, and face-to-face support.
• Installed and configured desktops, laptops, printers, microphones, telephones, and workstations.
• Created and managed user accounts, passwords, and profiles- Sharepoint.
• Performed system updates, software installations, and security checks.
• Diagnosed and repaired faulty computer components.
• Conducted antivirus management and VPN setup.
• Maintained IT support logs and documentation.
• Supported online and boardroom meeting technologies.
• Ensured timely resolution of technical incidents.
• Configuring of telephone, Ms office 2010
• HelpDesk

NQF Level 4 in Information Technology & Computer Science – Ekurhuleni West TVET College (2013 – 2020)

NQF4 Technical Support in Technical Support – ProservSA (2019-06 – 2020-06)