Sisanda Semane

"I've been a customer service and sales representative for just over five years and I love the lively and busy environment and I am able to multi-task and meet required deadlines. I've enjoyed and grown in my current role, but I'd like to utilize my customer service expertise in an elite company that’s going to allow me to grow as a person and into the company.

CUSTOMER SERVICE AGENT/SALES

HUNTSWOOD GROUP

SEP 2021 - APR 2023

• Knowledgeable about the product
• Identify prospective customers, lead generation and conversation

Contact new and existing customers to discuss needs

• Emphasise the features of products to highlight how they solve customer problems
• Answer questions about the products
• Negotiate prices and terms and prepare sales agreements
• Collaboration with colleagues in many different sectors
• Maintain contact lists and follow up with customers to continue relationship

IGNITION GROUP

2020 -2021

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identity and assess customers needs to achieve satisfaction
• Build sustainable relationship and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/Tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints. Provide appropriate solutions and alternatives within the time limits: Follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies

• Matric Certificate
• Higher certificate in Law
• Currently doing my second year in LAW