Mpho Precious

Dedicated and motivated IT Support Technician with over 2 years of experience providing first-line and second-line technical support in corporate environments. Skilled in Microsoft 365 administration, Azure Active Directory, Active Directory, Windows operating systems, Oracle EBS, SQL Developer, hardware and software troubleshooting, VoIP systems, and end-user support. Proven ability to resolve technical issues efficiently, support business-critical applications, and deliver excellent customer service.

Eager to contribute technical expertise and continue growing within a dynamic IT environment.

Junior IT Technician – Support Role - New Integrated Credit Solutions (NICS)

(2025-10)

• Provide first-line and second-line technical support to end users.
• Troubleshoot Microsoft 365 services including Outlook, Teams, SharePoint and OneDrive.
• Manage user accounts within Azure Active Directory and Microsoft 365 Admin Center.
• Assist with password resets, MFA configuration, and user account management.
• Configure laptops, desktops, printers and VoIP devices.
• Install Windows operating systems and essential business applications.
• Support onboarding processes including workstation setup and access provisioning.
• Troubleshoot VPN and network connectivity issues.
• Monitor building access systems and assist with access control administration.
• Maintain accurate support documentation and ticket updates.

CRM Consultant / Oracle Database Support - Health Professions Council of South Africa (HPCSA)

(2024-07 - 2025-09)

REASON FOR LEAVING: New Employment Opportunity.

• Administer practitioner accounts using Oracle Service Cloud and Oracle E-Business Suite.
• Reset passwords for Oracle EBS, OSVC, VPN and Active Directory users.
• Assist practitioners with online portal access and digital registration services.
• Managed practitioner registration and profile updates.
• Investigated and resolved duplicate registrations and invoice issues.
• Update practitioner records using SQL Developer.
• Raise invoices and reverse transactions within Oracle EBS.
• Operate and manage helpdesk tickets through Track-It.
• Provide support for Microsoft Outlook, Teams and Cisco softphones.
• Supported remote users with system access and troubleshooting.

First Line Support - Axiz | IBM Distributor (International Business Gateway Park)

(2023-07 - 2024-06)

REASON FOR LEAVING: New Employment Opportunity and End of Contract.

• Create quotations and pricing agreements using Sage.
• Develop Bills of Materials through IBM Partner Guided Selling.
• Process IBM bids and software licensing requests.
• Manage support requests through Freshdesk.

IT Technician / Helpdesk Support - Limpopo Department of Economic Development, Environment & Tourism

(2021-05 - 2022-04)

REASON FOR LEAVING: End of Contract. (Volunteering for Practicals)

• Operated the IT Helpdesk and acted as first point of contact for technical issues.
• Configure printers and scanners.
• Troubleshoot hardware and software issues.
• Install antivirus solutions and operating system upgrades.
• Maintain technical documentation.
• Configure network connectivity for users.

National Certificate - Information Technology – Database Development - CTU Training Solutions (2024)

National Diploma - Information and Communication Technology (Software Development) - Tshwane University of Technology (2021)

National Senior Certificate - Kagiso Senior Secondary School (2015)