Mpumi Precious
IT Professional - Technical Support Specialist
Talent
JohannesburgMember since June 29, 2026
Technical TroubleshootingMicrosoft 365 AdministrationHardware and software diagnosticNetwork Connectivity and VPN SupportSQL fundamentalsPower BI FundamentalsPython FundamentalsCyber security Fundamentals
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Technical TroubleshootingMicrosoft 365 AdministrationHardware and software diagnosticNetwork Connectivity and VPN SupportSQL fundamentals
About
Dedicated IT professional with +1 year experience across Technical support and multi level (L1-L3). Strong in troubleshooting, system maintenance, Hardware diagnostics and ITLS-based operations. Delivers high-quality customers services, resolves complex technical issues and support enterprise-level IT environment with professionalism and consistency
Experience
TECHNICAL SUPPORT - INFYSTRAT SOFTWARE SOLUTIONS
(2024-01 - 2025-01)
- Assisted in monitoring system performance and preparing uptime and service reports
- Performed system diagnostic software updates and patching
- Followed ITIL process for incident problem and request management
- Provided Tier 1-2 support
ADMINISTRATION ASSISTANCE
(2017-01 - 2018-01)
- Customer service interaction
- Performed database clean-up, Filing and Data Capturing
- Filing Documents
- Co-ordinated procurement tracking with internal departments
IOS SUPPORT TECHNICIAN AND SALES CONSULTANT - iSTORE
(2019-01 - 2021-01)
- Provided Level 1 support for iPhones and MacBooks via calls and live chat
- Assisted customer with troubleshooting, warranty queries and repair bookings
- Resolve Apple software and products issues while maintaining high CSAT stores
Education
DIPLOMA IN INFORMATION TECHNOLOGY - NETWORKS - RICHFIELD GRADUATE INSTITUTE (2020-01 - 2023-01)
Skills
IT Professional - Technical Support Specialist
