Mujaheed Petersen

Create and present digital literacy courses Assist customers to access the free Wi-Fi and use the internet to find information and complete applications for universities, scholarships and bursaries Manage SmartCape, register users, maintain hardware and report problems

EPWP Support Clerk - City of Cape Town, Information Systems & Technology

(2025-10)

• Create and present digital literacy courses
• Assist customers to access the free Wi-Fi and use the internet to find information and complete applications for universities, scholarships and bursaries
• Manage SmartCape, register users, maintain hardware and report problems
• Teach basic computer skills
• Assist with setting up PCs (uploading software)
• Assist with asset management/general work

EPWP Worker - City of Cape Town, Records Management Department

(2025-02 - 2025-03)

Administrative and Records Management Duties:

• Filing and organizing documents and correspondence systematically
• Sorting files in alphanumeric order for easy retrieval
• Assisting with the identification and preparation of files and documents for disposal
• Recording file and document reference numbers for data capturing purposes
• Archiving physical and digital records in accordance with City protocols
• Capturing and maintaining accurate data across relevant systems

Full-time Sales Advisor - Rain South Africa

(2024-02 - 2024-11)

• Selling of RainOne Wi-Fi packages
• Client Rapport
• Created customer profiles using the Snowflake system
• Calling clients that request call backs from Rain website to inform them of the products
• Assisting customers with online and Point of Sale (POS) payments
• Advising customers on best internet speed and coverage in the areas they reside
• Map Reading, checking to see if customers are within coverage areas
• Upselling extra features on existing products to customers
• Quality assurance of calls as calls are assessed by Quality Assurance Analysts

Seasonal Sales Assistant - Under Armour V&A Waterfront

(2023-11 - 2024-01)

• Providing excellent customer service to a diverse market
• Provide in-depth product and service advice to customers
• Maintenance of visual appearance of the store
• Processing sale transactions and updating of sales figures
• Stock control, accepting new shipments and packaging online orders
• Complete day to day tasks given by Manager on duty
• Assisting in opening and closing of store
• Generating sales to meet monthly store targets

Part-time Sales Assistant - POLO V&A Waterfront

(2023-07 - 2023-09)

• Providing excellent customer service to a diverse market
• Provide in-depth product and service advice to customers
• Maintenance of visual appearance of the store
• Processing sale transactions and updating of sales figures
• Stock control, accepting new shipments and packaging online orders
• Complete day to day tasks given by Manager on duty
• Assisting in opening and closing of store
• Generating sales to meet monthly store targets

Sales Assistant - Sunglass Hut V&A Waterfront

(2022-11 - 2023-01)

• Providing excellent customer service to a diverse market
• Provide in-depth product and service advice to customers
• Maintenance of visual appearance of the store
• Processing sale transactions and updating of sales figures
• Stock control, accepting new shipments and packaging online orders
• Complete day to day tasks given by Manager on duty
• Assisting in opening and closing of store
• Generating sales to meet monthly store targets

Admin Intern - District Six CDC

(2021-09 - 2022-08)

Administration and Frontline Support

• Managing and maintaining patient folders to ensure they are current and well-organized
• Scheduling appointments by scanning patient folders and updating the booking system with accurate date and time entries
• Capturing patient data efficiently and accurately
• Coordinating patient flow by serving as a queue marshal
• Conducting COVID-19 screening procedures in line with health and safety guidelines
• Archiving patient records in compliance with confidentiality and data protection standards
• Able to use the following systems: Phycis, Evds (vaccination), Sinjani

Full-time Sales Trainer - Capital Growth

(2020-09 - 2021-04)

• To generate sales
• Provide training to new sales personnel
• Evaluate strengths and weaknesses to identify training needs
• Teach and instruct marketing trends and methods to sales personnel
• Instil communication and marketing skills into trainees
• Provide training in customer relationships
• Drive sales personnel in achieving 100% outcomes
• Evaluate sales team performance to ensure incorporation of taught techniques
• Ensuring that trainees and I meet weekly sales targets

Full-time Sales Agent - Credit Rescue

(2020-06 - 2020-09)

• Generating sales with potential clients via calls
• Strive to improve customer satisfaction through excellent customer service
• Answering client questions about credit terms, products, prices and availability
• Maintaining client records
• Obtaining deposits and payment documents
• Keep a high level of knowledge about existing products, and learning about new products and services as it develops

Matric - Harold Cressy High School (2018)