Muligwa Robert
Data Analyst | Excel, SQL, Python | Digital Banking Analyst
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About
Analytical and detail-oriented BCom Economics & Econometrics graduate with 4 years of experience capturing, structuring, and reporting data in a high-volume digital banking callcentre environment at Standard Bank. Strong foundation in Excel reporting, data quality, and translating raw operational information into structured records for technical and decision-making teams. Skilled in SQL, Python (Pandas), and building data-driven projects.
Passionate about Data Analyst, Business Intelligence, reporting processes, and improving data accuracy for better decisions.
Experience
Digital Banker (Call Centre) at Standard Bank (2021-02 – 2025-03)
- Captured detailed client interaction data while resolving digital banking platform issues.
- Logged structured incident information including timestamps, device types, user actions, and error messages.
- Identified recurring issue patterns from daily cases and escalated trends to technical support teams.
- Generated daily and monthly Excel reports using PivotTables and formulas to track query categories and resolution performance.
- Maintained strict compliance and accuracy when handling sensitive customer profiles.
- Translated complex customer issues into clear, structured case notes for technical investigation.
Education
Data Analysis Mentorship Program in Data Analysis – Boleng Business Solutions (2026-01)
Certificate in Software Engineering & Data Science – HyperionDev (2020-01 – 2020-12)
BCom in Economics & Econometrics – University of Johannesburg (2014-01 – 2018-12)
Matric Certificate – Kolokoshani Secondary School (2011-01 – 2015-12)
