Senior Associate Business Analyst (Team Leader) - IQBusiness - Johannesburg, Gauteng, South Africa
(2024-01)
Team Leader | Standard Bank Isle of Man - Lead and manage a team of 32 analysts/consultants, ensuring service delivery targets and quality standards are achieved.
- Monitor team performance through KPIs, productivity metrics, and quality assurance reviews.
- Provide coaching, mentoring, and performance management to team members.
- Manage escalations and complex client cases, ensuring timely resolution.
- Drive continuous process improvement initiatives to enhance operational efficiency.
- Ensure adherence to regulatory, compliance, and risk management requirements.
- Collaborate with stakeholders across operations, compliance, risk, and technology teams.
- Produce management reports and present team performance insights to senior leadership. Support recruitment, onboarding, and training of new team members.
- Engaged stakeholders including compliance officers, operations, risk teams, and IT departments to extract business requirements vital for documenting AML regulatory mandates, such as those from FATF (Financial Action Task Force) and the FIC Act in South Africa, thereby translating these into actionable business and functional specifications for system implementation.
- Analysed AML processes, such as transaction monitoring, customer due diligence, KYC, and sanctions screening. Identified compliance gaps within processes, data flows, or systems and proposed optimised workflows aligned with AML regulations and Standard Bank's internal policies.
- Collaborated with data teams to pinpoint and verify data sources utilised in AML systems. Employed tools such as Microsoft Power BI to consolidate client data extracted from AML systems, and conducted analyses of transaction patterns, customer behaviour, and red flags leveraging data analytics tools like Microsoft Excel and SQL.
- Participated in solution design to ensure alignment with business and regulatory needs, which involved creating a production line process by segmenting existing teams into smaller groups responsible for optimising efficiency and minimising processing time. Supported user acceptance testing for a client reporting dashboard, monitoring AML performance, case volumes, and assisting in test case development for the dashboard's functionality.
- Produced comprehensive business requirement documents (BRDs), functional specifications, and essential process documentation, along with supporting documents required for regulatory audits or internal risk reviews.
- Developed dashboards and reports to track performance metrics and overall AML effectiveness.
- Acted as a liaison between analysts and the IT department for technical inquiries to streamline processes. Oversaw a global compliance system analysing clients and potential criminal backgrounds, effectively communicating risks, issues, and dependencies in a proactive manner.
- Assisted in change management planning as AML processes and systems were updated, conducted user training on new AML tools and policy modifications, and facilitated communication addressing project objectives, advantages, and timelines
Associate Consultant (Graduate Programme) - IQBusiness - Johannesburg, Gauteng, South Africa
(2024-01)
- Supported senior consultants by conducting research, documenting requirements, and contributing to client deliverables.
- Engaged with business users and collaborated with cross-functional internal teams.
- Applied structured frameworks and agile methodologies to address client challenges effectively.
- Coordinated project logistics, maintained comprehensive documentation, and contributed to workshops, boot camps, training sessions, and solution design sessions.
- Assisted in translating client challenges into structured, actionable solutions.
- Optimised workflows to enhance overall performance and efficiency.
- Contributed to bridging the gap between business requirements and technical implementations.
- Utilised data tools and analytical methods to inform project insights.
- Learned organisational workflows to support strategic business functions.
- Rotated across departments and disciplines to enhance adaptability.
Retail Intelligence Intern - NielsenIQ - Rosebank, WeWork, South Africa
(2023-08 - 2023-09)
- Conducted analysis of historical sales, volume, and unit data alongside market trends to assist retailers and brand manufacturers in developing accurate demand forecasts, enabling adjustments to their purchasing and production strategies. Analyzed seasonal product performance across various channels to identify key drivers.
- Explored customer behaviour and preferences, providing insights into shopping habits, demographics, and product seasonality to help retailers customize their offerings and plan targeted promotional campaigns. Utilised a data-driven approach to empower retailers in making informed, strategic decisions.
- Monitored competitor activities, tracking pricing, promotions, and market share, which informed strategic decision-making and identified opportunities for manufacturers to gain a competitive edge.
- Conducted regional analyses to understand distinct customer segments and buying behaviours in various geographic areas, enabling manufacturers and retailers to make data-informed adjustments to their strategies based on collected performance metrics in terms of volume, value, and units.
Service Consultant - VIVA Gym - Pretoria, Gauteng, South Africa
(2021-11 - 2022-04)
- Guided members through the access process, ensuring prompt and smooth entry for all individuals. verified that all users accessing the facility were legitimate members.
- Provided appropriate advice regarding account queries and arrears.
- Conducted member inductions and tours of the gym facilities.
- Actively promoted member engagement and educated individuals about the services available in the facility.
- Assisted members with various queries related to the services provided. Escalated member issues to appropriate staff, ensuring feedback was relayed and issues resolved efficiently.
- Cleared query boxes and followed up with members promptly.
- Responded to electronic inquiries from members in a timely manner.
- Scheduled spinning classes and facilitated bike allocation at the start of each session.
- Assisted members in the online joining process.
- Sold memberships and personal training sessions, guiding prospective clients through the process.
- Provided hands-on advice and assistance to all walk-in customers.
- Educated and engaged prospective members, actively promoting the gym's offerings.
- Maintained a clean facility and ensured equipment was in good condition in the absence of cleaning staff.
- Supported general maintenance efforts when necessary.
- Managed front-of-house operations effectively during peak periods. Assisted in overseeing all aspects of the club during busy times.
Service Consultant - Mloto Liquor Store - Mpumalanga, South Africa
(2019-12 - 2020-01)
- Welcomed and greeted customers upon entering and exiting the store. Assisted customers with the checkout process, ensuring a smooth and efficient experience.
- Handled cash and cheque transactions, maintaining accurate transaction records.
- Processed purchases by scanning items and ensuring pricing accuracy.
- Issued change and receipts to customers, ensuring transparency. Maintained a clean and tidy work environment at the beginning and end of each shift.
- Managed customer complaints and damaged goods, providing relevant information and solutions.
- Ensured adequate stock levels, reporting low inventory to management.
