Mushfeeqah Abrahams

I am a hard working and dedicated professional who takes pride in delivering high-quality work. I approach every task with commitment, passion and a positive attitude. I enjoy working as part of a team and firmly believe in equality, communication and mutual support lead to the best results. I am strong willed and motivated to learn, grow and acknowledge new things on all rounds.

Online Ecommerce Consultant at Clicks Group Online (2022-01 – Present)

As an eCommerce Consultant, I developed strong customer service and communication skills while assisting customers through our Online Platform Enquiries.

• Proving the customer with swift and convenient feedback
• Calling/Emailing customers regarding follow ups on their enquiries.
• Assisting customer with Missing/Damaged Items
• Sending customer Collections and Replacements for Damaged or Faulty Products
• Checking for Fraudulent Transactions
• Assisting with high volume customer complaints and Escalations

Call/Admin Agent at Fines and Warrants Assist (2020-01 – 2021-12)

• Taking customer calls and queries
• Booking appointments
• Admin and Filling

Assistant Teacher/Helper (Underprivilege School) at Little People Play and Learn (2013-01)

During my time at this organization, I developed interpersonal and practical skills while supporting and assisting learners in a positive environment.

• Interacting and Educating learners
• Creating Fun Days and Activities for the learners
• Teaching Problem -Solving

Art & Design in Art & Design (N4 Intro - N6) – College Of Cape Town (2018-01 – 2019-12)

Matric – Plumstead High School (2013-01 – 2017-12)