Nakedi Phungo

Results-driven and highly motivated professional with strong experience in sales, customer service, and brand representation. Proven ability to communicate effectively, meet targets, and deliver excellent client experiences. Skilled in problem-solving, teamwork, and working under pressure.

Seeking opportunities to contribute to business growth while continuously developing professional skills. Proactive and results-driven Sales and Customer Service Agent with 5+ years of combined experience in telemarketing, call centre operations, and retail sales. Skilled at building rapport with customers, resolving complex issues, and meeting sales targets.

Recognized for strong problem-solving, adaptability, and teamwork.

Sales Agent (Outbound Telemarketing) - Market SA - Johannesburg

(2023-01 - 2024-12)

• Conducted outbound telemarketing calls to prospective customers.
• Promoted and sold company products and services over the phone.
• Achieved monthly sales targets and KPIs.
• Maintained accurate records of customer interactions and transactions.

Customer Service Agent & Data Capturer - Aegis (Telkom Account) - Johannesburg

(2017-01 - 2019-08)

• Resolved customer billing disputes and service queries for contract clients.
• Updated customer profiles and processed airtime/data requests.
• Delivered first-line troubleshooting and technical support.

Receptionist & Retail Sales Assistant - JetMart - Johannesburg

(2016-10 - 2017-01)

• Answered calls, managed paging, and provided front-desk support.
• Handled deliveries, signed documents, and organized records.
• Assisted customers with purchases and operated tills.

Matric Certificate - Fons Luminis Secondary School (2013-12)