Naledi Molefe

I am diligent, cool person and comfortable with myself, I'm also honest, lovely and willing to share my knowledge with others. Dedicated professional versed in delivering high quality administrative support. Manage completing priorities and complex schedule with astute problem solving and critical thinking skills.

Receptionist and shopkeeper at Ikamva labantu (2017-01 – 2018-12)

• Answered and directed calls to relevant staff members using multi-line telephone system
• Field and maintained invoices, customer records and other paperwork to facilitate ease to retrieval
• Directed clerical tasks, including copying, faxing and file management
• Offered outstanding hospitality throughout clients visit, aiding positive customer experience and loyalty
• Welcomed guests and clients in a friendly, positive manner
• Captured and processed clients information, entering data into online system wider company use
• Met incoming customers with professional approach and provided friendly knowledgeable assistance
• Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication
• Use Microsoft office to track information, update records and correspondence
• Operated multi-line telephone system to take messages, give information and directs callers

Club assistant at Ikamva labantu (2019-01 – 2020-12)

• Planning and implementing, monitoring elderly people/old age
• Reporting monthly on how they behave
• Going out and networking to get sponsors for elderly people

Invigilator at Phandulwazi high (2023-11 – 2023-12)

• Monitoring grade 12 learners not to copy on their examination
• Handing over their examination number, question papers and answer papers

Cashier at Shoprite

Responsible for processing transactions, handling cash, credit/debit card system (POS). They also handle customer queries, process returns, and maintain the checkout area. It's a customer-facing role requiring good communication skills and attention to detail.

• Scanning items
• Handling cash and card payments
• Processing returns and exchanges
• Answering customer queries
• Maintaining a clean and organized checkout area
• Upselling or promoting store products (in some cases)

Assistant Practitioner at Ikamva labantu (2019-01 – 2021-12)

• Child Development tracking
• Health and safety

Customer service at AskAfrika (2024-01 – Present)

Responsible for helping customers by answering their questions, solving problems over the phone or other communication channels.

12 – Phandulwazi high (2010-01 – 2010-12)

Health Care Assistant – Nido Healthcare Academy (2012-01 – 2012-12)