Ruby De Laat

A dynamic and customer-focused professional with experience in salon management, reception, waitressing, and bartending. Adept at providing exceptional service, fostering positive relationships, and thriving in fast-paced environments. Passionate about delivering high-quality experiences while maintaining professionalism and business standards. Eager to learn, grow, and contribute to a motivated team.

Receptionist and Manager - The Blue Door HairDesign

(2022-12 - 2025-03)

• Successfully managed day-to-day operations, ensuring every client received exceptional service aligned with the salon's standards and values.
• Oversaw staff coordination and maintained a welcoming and professional environment.
• Handled front desk responsibilities, including booking appointments, managing phone and email inquiries, and addressing client needs.
• Performed administrative and financial tasks, including record-keeping, payment processing, and maintaining business documentation

Waitressing - The Blue Door Café

(2022-01 - 2023-01)

• Provided friendly and efficient customer service in a fast-paced café environment.
• Greeted and seated guests, took accurate food and drink orders, and ensured timely delivery of all items.
• Maintained cleanliness and organization of dining areas to uphold health and safety standards.
• Collaborated closely with kitchen and bar staff to ensure smooth service and customer satisfaction.

Bartender - Champs Action Bar

(2024-03 - 2024-06)

• Served a wide variety of beverages quickly and accurately in a fast-paced, high-volume bar environment.
• Delivered exceptional customer service while maintaining a friendly and professional demeanor during busy periods.
• Handled large crowds efficiently, ensuring minimal wait times and a smooth flow of service.
• Managed cash and card transactions with accuracy, and kept the bar area clean, organized, and fully stocked.
• Collaborated with waitstaff and kitchen teams to ensure consistent and quality service throughout peak hours.

Social Media Manager - The Blue Door HairDesign

(2024-07 - 2025-07)

• Led the salon's social media strategy to enhance brand visibility and client engagement across platforms, including Instagram and Facebook.
• Created and scheduled content such as hair transformations, client testimonials, product highlights, and behind-the-scenes reels to showcase the salon's creativity and expertise.
• Engaged actively with followers by responding to comments and messages, fostering an inclusive and vibrant online community.
• Collaborated with the salon team to align digital content with in-salon promotions, seasonal trends, and service offerings.
• Monitored analytics and insights to assess performance, refine content strategy, and drive growth in engagement and client bookings.

Lead Coach and Assistant Coach - Little Kickers

(2025-08)

• Led football development sessions for children aged 18 months to 9 years in line with the Little Kickers curriculum.
• Planned and delivered age-appropriate activities focusing on motor skills, confidence, and teamwork.
• Managed classes independently, maintaining a safe, positive, and engaging environment.
• Supervised and supported assistant coaches, offering guidance and leadership.
• Communicated effectively with parents and caregivers regarding child progress and sessions.
• Ensured high standards of child safeguarding, health, and safety.
• Adapted sessions to suit varying abilities and developmental needs.

Author of a research proposal/thesis - Independent

(2026-06)

• Conducted extensive legal and academic research using credible sources.
• Reviewed and analysed legislation, policies and academic literature.
• Performed comprehensive literature reviews to identify research gaps.
• Developed a structured research proposal with clear objectives and methodology.
• Collected, organised and evaluated qualitative research data.
• Analysed findings and formulated evidence-based recommendations.
• Applied critical thinking to assess legal and policy issues.
• Prepared professional written reports and research documentation.
• Ensured accurate referencing and adherence to academic research standards.
• Presented research findings in a clear, logical and professional manner.
• Managed project timelines and met submission deadlines independently.
• Synthesised complex information into concise and coherent written work.

LLB - Law - University of South Africa - UNISA

Rhodes University

Matric - Assumption Convent School