Namhla Klaas

Accurately capturing and updating patient information in the system Professionally handling incoming and outgoing calls, ensuring effective communication

Data Capturer - Isilumko Agent - Metro Files (Airport Industria) - Airport Industria

(2024-04 - 2026-01)

• Accurately capturing and updating patient information in the system
• Professionally handling incoming and outgoing calls, ensuring effective communication

Store Manager - Silulo Ulutho Technologies

(2022-03 - 2023-05)

• Managing daily store operations and supervising workflow
• Completing administrative paperwork and maintaining accurate records
• Assisting customers with business registrations and school applications
• Performing data capturing and general administrative duties
• Operating the Point of Sale (POS) system and handling store revenue
• Installing and configuring Microsoft Office software

Data Collector | Field Worker - Statistics South Africa

(2022-02 - 2022-06)

• Engaged with residents in designated areas to explain the purpose of the Census, conduct interviews, and accurately record their responses
• Carried out door-to-door visits in assigned neighbourhoods to promote participation in the Census
• Held regular meetings with the supervisor to review procedures, discuss challenges, and receive guidance
• Worked flexible hours to accommodate project demands and ensure availability during peak times

Sales Consultant | Consultant - Silulo Ulutho Technologies

(2020-02 - 2022-03)

• Making photocopies, typing, faxing, and sending emails
• Providing business support services, including SARS-related assistance (Tax Numbers, Tax Returns, and Tax Clearance Certificates)
• Assisting with PSIRA certificate registrations and renewals
• Installing and setting up Microsoft Office software
• Delivering efficient customer service in a fast-paced office environment

Admin Assistant - Silulo Ulutho Technologies

(2018-12 - 2020-02)

• Answered and directed incoming phone calls in a professional manner
• Organised and scheduled appointments for staff and clients
• Coordinated meetings and recorded detailed minutes
• Drafted and distributed emails, memos, letters, faxes, and other correspondence
• Assisted in the preparation of regularly scheduled reports
• Created and maintained an organised filing system
• Updated and enforced office policies and procedures
• Ordered office supplies and researched cost-effective deals and suppliers
• Maintained and updated accurate contact lists

Call center Agent - WNS (Century City) - Century City

(2017-01 - 2018-06)

• Handled inbound and outbound customer calls, providing accurate information and resolving queries efficiently
• Maintained a high level of professionalism to deliver excellent customer service and meet performance targets
• Captured and updated customer information accurately on internal systems while adhering to company procedures

LLB - Law - Unisa (2025)

Higher Certificate - Criminal Justice (2023 - 2024)

Diploma/Certificate - Travel and Tourism - NorthLink College (2018 - 2019)

Grade 12 - Usasazo High School (Cape Town) (2014 - 2014)