Administrative assistant/ Customer service
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I'm Naomi, a person with a strong drive and ambition. Challenges invigorate me, and I continually set new goals to pursue. I find no satisfaction in settling, and I constantly seek opportunities to improve and reach new heights of greatness.
Highly motivated and experienced Customer Service Associate with a track record of providing exceptional support to customers. Skilled in communicating policy changes effectively and empathetically, ensuring a positive customer experience. Proficient in handling inquiries, order processing, and issue resolution via phone and live chats.
Adept at troubleshooting problems, coordinating with internal teams, and escalating complex issues. Possesses extensive knowledge of Amazon's products, services, promotions, and policies, delivering accurate and relevant information to customers. Maintains a courteous and professional demeanor, exhibiting patience and excellent communication skills to build strong rapport with customers.
Diligently documents interactions and resolutions for analysis and future reference. Committed to continuous learning, staying updated on industry trends and best practices to provide top-notch customer service.
I have completed a Bankseta Certificate in Financial Markets & Instruments from Novia One Group in August 2019. Furthermore, they obtained a Higher Certificate in Management from Milpark Business School in November 2014.
