Duty Manager
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Am a keen and a responsible individual with personal attributes including the williness to learn new skills meeting goals creatity and the aptitude to follow through.
Blue security - Durban, Kwazulu-natal
04/2014 - I currently work here
Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
Supervised and delegated tasks to employees to meet key productivity targets.
Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
Managed team by offering support and constructive feedback to improve skills and maximise potential.
Maintained positive, professional working environment to optimise staff and customer satisfaction.
Oversaw employee recognition programme to encourage professional development and high performance.
Taught employees how to best serve customers and enforced standards to build brand loyalty.
Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.
Listened to team members' feedback and proactively addressed concerns.
Managed calendar to schedule employee shifts, maintaining organised operations and complete staff.
Evaluated employee skills and optimised assignments to best use individual talents and knowledge.
Achieved management objectives, consistently hitting deadlines and performance targets.
Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
Coordinated smooth onboarding for new staff with related training and documentation.
Met financial goals with organised strategies focused on proper management of expenses and income.
Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
Supervised and mentored junior team members, providing detailed instructions and guidance to maximise team efficiency.
Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities.
Encouraged staff to learn and develop new skills to meet individual and team goals.
PSIRA REGISTERED with grades A B C D E
