Natasha Louw

My area of expertise lies in the hospitality and tourism industry. I am a good organizer, planner and administrator. I have a wide scope of abilities and career experiences. I thrive on deadlines and excel in a fast pace environment.

Expeditions Manager at EcoLife Expeditions (2006-01 – Present)

EcoLife Expeditions is a tour operator with the focus on educational expeditions for university students and professional people in selected fields of study of professions; such as the veterinary, wildlife, conservation and cultural fields.

• Planning and booking of travel itineraries
• Marketing expeditions at universities world wide
• Managing agents across the world
• Handling of all incoming correspondence
• All administration duties in the office
• Reconciliation of expeditions and client payments
• Managing the office petty cash and stock controlling

Group Reservationist at Don Suite Hotels (2005-07 – 2005-12)

Don Suite Hotels Group is a local hotel group offering groups, families and individuals the opportunity to stay in a fully furnished suite with self catering amenities and room service options.

• All group reservations for the whole hotel group
• Answering of all incoming correspondence, quotes
• Planning and executing of group activities at the selected hotels
• Invoicing and payment follow-up
• Handing the reservations over the hotels once the reservation is complete

FIT Reservations Consultant at Conservation Corporation Africa (2003-09 – 2005-07)

Conservation Corporation Africa is a local tour operator with a wide range of exclusive 5 star lodges on offer to local and international travellers. Their lodges are spread over South Africa and other African countries.

• Reservations for properties in South Africa, Zimbabwe, Botswana and Namibia
• Handling of all incoming reservation requests from agents, private guests and companies
• Forwarding of reservation details to the lodges
• Booking of private charter flights, private road transfers
• Informing guests of travel requirements of the selected lodges and countries
• Lone FIT agent for big tour operators and agents such as Thompsons Tours, Go2Africa and Wilderness Safaris

Reservations Manager at Landmark Lodge Midrand (2001-07 – 2003-09)

Landmark Lodge Midrand is part of the Protea Hotel Group. They cater for mostly business class people, but also the leisure traveller. The hotel has 95 rooms with en-suite facilities. Breakfast and dinner is served on the premises.

• Making of all incoming reservations from companies, head office central reservations and direct guests
• Quoting groups and planning and organizing group accommodation for the hotel
• Assisting with debtors
• In-house staff training
• Stock taking

Head Receptionist at Protea Hotel Wilderness Resort (2001-09 – 2001-07)

Landmark Lodge Midrand is part of the Protea Hotel Group. They cater for mostly business class people, but also the leisure traveller. The hotel has 95 rooms with en-suite facilities. Breakfast and dinner is served on the premises.

• Drawing up of staff shift rosters
• Checking and reconciliation of the front of house cash ups
• Switchboard
• In-house staff training
• Assisting debtors and reservations
• Working night audit as replacement for night auditor

Duty Manager at Landmark Lodge George (1999-01 – 2001-09)

Landmark Lodge George is part of the Protea Hotel Group. They cater for business, leisure and international group travel accommodation. Breakfast and dinner is served on the premises.

• In-house staff training
• Bar tending
• Restaurant hostess
• Switchboard
• Night auditor
• Reception duties
• Housekeeping and reservation duties when needed

Personal Assistant at DF Scott Wholesalers (1998-06 – 1999-01)

DF Scott Wholesalers is a local wholesale company catering to the needs of restaurants, supermarkets and the public.

• Switchboard operator
• General office duties
• Dairy and appointment keeping of the director of the company
• Assisting with order taking during busy periods
• Record keeping of supplier stock
• Managing of merchandisers from supplier companies

Filing Clerk at Penny Pinchers

While in school

Waitress at Fong Ling Taiwanese Restaurant

While in school

High School Diploma (1997)

Certificate in Hotel Management (2000)

Certificate in Fitness & Nutrition (2009)