Nathie Mazi

Dedicated and hardworking hospitality professional with 12+ years of experience in the cruise ship industry at MSC Cruises. Proven track record of career growth, starting as a Hotel Cleaner and advancing to Cabin Attendant through strong work ethic, attention to detail, and guest-focused service. Holds valid STCW certification (2023) and Panama Sea Book, fully compliant for international maritime service.

Skilled in maintaining high cleanliness standards, delivering exceptional guest experiences, and working effectively in multicultural, fast-paced environments.

Cabin Attendant at MSC CRUISES (2014-04 – 2026-04)

Started as a Hotel Cleaner and was promoted through demonstrated dedication and performance.

• Consistently maintained cleanliness and order of guest cabins, suites, and public areas to meet 5-star hospitality standards.
• Delivered personalized, attentive service to hundreds of international guests per voyage, resulting in high satisfaction ratings and positive guest feedback.
• Conducted daily deep-cleaning routines, including bed-making, bathroom sanitation, vacuuming, and surface disinfection, strictly following health and safety protocols.
• Managed inventory of linens, towels, and guest amenities, ensuring timely restocking and minimizing waste.
• Collaborated with housekeeping teams of up to 20+ members to prepare over 200 cabins per turnaround day, meeting tight deadlines.
• Responded promptly to guest requests and special needs, resolving issues professionally and courteously.
• Trained and mentored new housekeeping staff on MSC's standards, procedures, and safety regulations.

National Senior Certificate in Grade 12 – Ekudubekeni High School