Ndiene Siphoro

Motivated and detail-oriented Computer Science student with practical experience in customer service and strong skills in communication, organization, and technology. Fast learner with a passion for solving problems, supporting teams, and gaining real-world experience. Demonstrated ability to handle responsibilities with professionalism, accuracy, and a positive attitude.

Customer Assistant at Aunt B home catering (2024-01 – 2024-08)

• Welcomed guested and assisted customers with placing and collecting food orders
• handled cash and mobile payments accur

Office Administrator/Client Support at Coreticks Aluminium & Glass (2023-11 – 2025-11)

• Provided exceptional front-line customer service, managing a high volume of inbound calls and walk-in client inquiries regarding product specifications, order status, and scheduling appointments.
• Streamlined the order process by accurately entering and tracking detailed client specifications, quotations, and invoices using proprietary company software.
• Maintained highly organized physical and digital filing systems for contracts, supplier agreements, and compliance documents, ensuring office efficiency.
• Collaborated directly with the sales and installation teams to coordinate project timelines and delivery schedules, ensuring clear and prompt communication between the office and the field.
• Maintained detailed records using CRM software and supported team collaboration

IT support at SA Telecoms (2025-08 – Present)

• Provided first-line IT support for users, including troubleshooting hardware, software, and connectivity issues
• Assisted with network, internet, and telecom-related technical problems
• Logged, tracked, and resolved support tickets efficiently
• Supported users with system setup, passwords, and basic configurations
• ADSL, LTE, Fibre and ice provisioning

BSc in Computer Science – Regenesys Business School (2029)

National Senior Certificate – Curro Academy Riverside (2023)