Neliswa Taliwe

Client-focused Customer Service Representative with 6+ years' experience building loyal client relationships and heightening client engagement. An impressive history of optimizing client satisfaction by identifying client needs and striving to deliver tailored solutions beyond the clients' original requests. Exhibits exceptional communication skills coupled with best-in-class service and support.

Store manager - Guess kids pavilion

(2015-04 - 2017-06)

Managed 4 ladies in a small store

• cash up
• Monthly target met
• house keeping
• providing excellent customer service
• minimize stock-lost
• Store brand and product knowledge training

Assistant manager - Fantique Trade The space

(2017-07 - 2019-01)

Team of 10

• Report to store manager and ops manager
• house keeping
• cash up
• opening and closing store procedures
• scheduling shifts
• Interviews for seasonal casuals
• prevention of stock loss trainings
• Stock request from designer for certain clients when needed

Receptionist - Zethu shoes

(2019-02 - 2019-11)

Team of 4 individuals

• Take incoming and outgoing calls
• Schedule meetings with clients
• Approach new sponsors
• scheduling of staff
• House cleaning and refreshments for office use
• Attending arts gallery dinner to approach new talent

Assistant manager - Bras n things galleria mall

(2019-12 - 2021-12)

The business closed down due to Covid

All rounder - Rain natural skincare

(2022-02 - 2024-11)

Train staff between 3 malls (Ballito, Hill crest and pavilion)

• customer service
• product knowledge
• Company policies and conducts
• closing and opening
• cash up
• house keeping
• Fill in stores that need people due to absenteeism
• Store merchandising
• prevention of stock loss
• Day to day feedback with ops regarding store operation for that day

Customer service USA agent - Cci call centre

(2025-02)

• International customer service agent working with certain kpi and controllable that assistant in delivering great customer service
• Efficiently providing timely response and resolution to customer issues
• Actively engaging with customers
• Enhancing customers overall satisfaction

Short course - Computer Skills in office and windows - Damelin (2016)

Short course - Call centre training centre - Andy staffing (2016)