Nelita Pillay

Detail-oriented and highly organized administrative professional with experience in customer service, payroll administration, operations support, and virtual assistance. Skilled in payroll processing, employee record management, CRM, scheduling, data entry, and problem resolution. Currently pursuing a Bachelor of Business Management degree seeking roles in payroll, operations, administration, and remote support.

Payroll Administrator (Part-Time) - SimplePay Payroll Administration - Remote

(2026-02)

• Process monthly payroll using SimplePay platform.
• Maintain employee records and updates.
• Verify timesheets, overtime, deductions.
• Reconcile payroll and resolve discrepancies.
• Generate payslips and support payroll queries.
• Ensure confidentiality and compliance.

Customer Service Specialist - Amazon SDS - Phoenix, KZN

(2023-11)

• Handle high-volume customer interactions.
• Resolve delivery issues and maintain satisfaction.
• Use CRM systems for case management.
• Support escalations and training initiatives.
• Consistently meet performance targets.

Customer Service & Retention Agent - Nutun Contact Centre

(2023-01 - 2023-10)

• Retained customers through needs analysis.
• Managed escalations and resolved issues.
• Exceeded retention targets.
• Maintained CRM records accurately.

Administrative & Reception Assistant - Tents Galore

(2022-01 - 2022-12)

• Managed front desk operations.
• Scheduled appointments and admin tasks.
• Data entry and record management.
• Supported office efficiency.

Bachelor of Business Management - Business Management

National Senior Certificate