Neo Mabeta

A highly adaptable, purpose-driven professional who thrives in fast-paced environments, committed to excellence, growth, and adding value beyond expectations.

Head Of Trainer SA at 24/7.ai (2025-01 – Present)

• Leading and managing the national training function, ensuring alignment with business goals and quality standards.
• Developing and implementing training strategies, curricula, and programs to enhance agent performance and customer experience.
• Managing and mentoring a team of trainers, fostering a culture of excellence and continuous improvement.
• Collaborating with stakeholders to identify training needs and drive performance outcomes.
• Monitoring training effectiveness through reporting, evaluation, and feedback for ongoing improvement.

Subject Matter Expert & Trainer at MSD Consulting (2025-01 – 2026-12)

• Provided expert guidance on company processes and client engagement.
• Conducted workshops to enhance team knowledge and productivity.

Lead Generation Trainer at DCMS (2024-01 – 2025-12)

• Trained and mentored new team members on lead generation strategies.
• Developed training materials to improve team performance and efficiency.

Sales Consultant at MSD Consulting (2024-01)

• Engaged clients to identify needs and provide tailored solutions.
• Consistently exceeded sales targets through effective relationship building.

Administration at Scouts SA (2023-01 – 2024-12)

• Managed administrative tasks and maintained accurate records.
• Supported team operations and coordinated internal communications.

Team Leader | QA | SME | Agent | Trainer - Sales & Customer Service at USA Campaign (2025-01 – Present)

• Leading a team to achieve performance goals and maintain quality standards.
• Conducting quality assurance checks and providing feedback for improvement.
• Acting as a Subject Matter Expert to support agents and resolve escalations.
• Training new and existing agents on sales techniques and customer service excellence.
• Facilitating coaching sessions, role-plays, and performance improvement plans.

Grade 12 / Matric (2023-12)

Law Student in Law – Rosebank College