Neo Semahla

Customer Service and Communication Specialist with 5+ years of experience across customer service, sales, communication, administration, fleet support and client engagement. Experienced in high-volume customer interactions across telephone, email, live chat and CRM platforms. Skilled in professional communication, report writing, customer query resolution, order processing, billing, cancellations, retention, tracking, returns, documentation and administrative support.

Currently working as a Communication Specialist at IntelliBPO, with experience in professional written communication, report writing, information management and stakeholder engagement. Additional fleet administration experience through Cartrack.

Communication Specialist at INTELLIBPO (2026-07 – Present)

• Communicate professionally with customers, clients and stakeholders through appropriate channels.
• Prepare, compile and maintain accurate reports and business documentation.
• Apply strong written and verbal communication when handling queries and providing information.
• Capture and maintain accurate records; gather, review and communicate information clearly.
• Handle correspondence and ensure information is communicated professionally and on time.
• Identify issues requiring escalation and communicate them to appropriate teams.
• Maintain attention to detail in reports and documentation; follow communication, quality, confidentiality and compliance procedures.

Fleet Administrator at CARTRACK (2025-07 – 2025-11)

• Provided administrative support within a fleet management and automotive environment.
• Maintained accurate fleet, customer and vehicle records and documentation.
• Assisted with fleet-related queries, information requests and administrative processes.
• Captured and updated information accurately on internal systems.
• Communicated with stakeholders regarding fleet-related matters and followed up on outstanding requirements.
• Worked with confidential customer and vehicle information in line with company procedures.
• Applied knowledge of vehicles and automotive operations to support administrative and customer-related activities.

Customer Support Specialist at PLP GROUP (2024-02 – 2025-05)

• Provided support to US and international clients through telephone, email and live chat.
• Handled customer queries, order placement, tracking, cancellations, returns and retention activities.
• Maintained detailed CRM case notes and accurate customer records.
• Escalated complex queries, conducted follow-ups and resolved issues in a high-volume environment.
• Maintained professional communication while handling complaints and difficult interactions.

Inbound Customer Service Agent at DIGITAL MALL / DSG (2021-11 – 2024-01)

• Provided inbound service through telephone, live chat and email.
• Assisted customers with food-store orders, fibre services, billing enquiries and cancellations.
• Resolved complaints and escalated complex matters when required.
• Maintained accurate customer records and followed up on outstanding queries.
• Managed high volumes while maintaining service quality and professional telephone etiquette.

Outbound Sales Agent at ITALK (2021 – 2021)

• Conducted outbound calls, presented products and services, identified sales opportunities and handled objections.
• Captured customer information accurately and followed required sales procedures while working toward targets.

Matric / Grade 12