Nicky S

I am an accomplished, knowledgeable and versatile

Management Professional, offering 12 years extensive experience in the IT Industry. I leverage strong communication ,

interpersonal , analytical thinking, decision making and leadership skills to effectively resolve problems and provide superior service. I am comfortable working in fast paced,

deadline driven environments as part of a team or on an individual basis. I possess the ability to take initiative and manage time effectively. My diverse set of skills also covers excellent negotiation reporting, planning and organizing. I consider myself a dynamic , highly presentable and detail orientated individual, who always strives to go the extra mile and to deliver more than expected. I am known for building strong working relationships and I a m committed to be a confident and respected member in my environment.

Commercial and Education: Operations Manager

My role entails managing relationships with our valued customers. Within this broad term, there are a variety of components to my role.

As the point of contact for several of our customers, a key part of my role is to ensure that our customers are ultimately left with a positive experience.

I am dedicated to providing customers the priceless commodities of trust and reassurance by offering professional administrative assistance and personal assistance with honesty,

dependability, efficiency, and integrity, in order to best serve.

Responsibilities

 Managing Back Office Team

 Project and roll-out management

 SLA Management to resellers

 Product builds

 Account queries

 RFQ’s and Tenders

 Brand Engagements

 One on one meeting with back office staff

 Managing rebate structures

 Quote and query management

 Technical follow ups

Bachelor of Education (B.E.d IF)

Intermediate Phase , University of Pretoria

Ongoing company training