Nicolize Smit

Reception and administration professional with years of experience. Client relations Management experience. Managing a wide variety of administrative functions essential to business operations. Highly organized at prioritizing tasks and managing deadlines.

Experience in coordinating office operations and projects. Hands-on experience supporting business areas such as accounting and database management. Collaborative team player with strong communication, decision-making and time management abilities.

Organized and efficient for timely task completion. Adapts well to independent and team working. Motivated working proactively and responsively to meet administrative demands. Delivers fast-paced data entry and processing with precision.

Customer-focused, successfully contributing to company profits by improving team efficiency and productivity. Responsible and passionate about delivering outstanding quality and services.

Administrator & Client Relations Manager - Rezcare - Fish Hoek, Cape Town, South Africa

(2021-02 - 2023-05)

Reception / Administration & Client Relations Management - Head office

• Switchboard Reception
• Signing up of new clients
• Filing of all client information
• Client invoicing / Billing
• Capturing of payments received.
• Catering for Clients, Events & Company meeting,
• All communication done by myself for both Clients and Company service provider
• Weekly meetings with the Employees & Home Base Care Staff
• Managing of emails, both incoming and outgoing.
• Managing of all cleaning staff within the company and at clients home
• Meeting with Clients
• Client requests and enquiries on a daily basis was managed by myself

Receptionist / Administrations - Rawson Property Group - Fish Hoek - Cape Town, South Africa

(2019-03 - 2020-03)

• Managing Reception & Administration duties
• Switchboard operations.
• Managing office cleaning
• Held meetings with clients and Company service providers
• Filing of the rental and sales properties
• Weekly updating of Properties window displays
• Managing all open / show houses
• Managing all rental property viewings for all Agents
• Uploading Sales and Rental properties on property Platforms
• Monthly updating on all rental properties
• Liaising with Municipal office on all rental properties documents

Receptionist - Major Kim Properties - Fish Hoek, Cape Town, South Africa

(2016-10 - 2019-02)

• General reception duties
• Answering of all incoming telephone calls
• Updating of Property websites
• Maintaining records for all rental portfolio with all maintenance required
• Assisting with more than 20 Complexes / Communities (Body Corporate and Home owners associations
• Maintenance of all associated files of business in terms of legislation
• Record keeping for all the complexes and rentals
• Coordinating all quotes, invoices and associated paperwork on all properties
• Responsible for arranging the diary and appoints to the Company Director

Assistant Manager - Mr Price Clothing

(2013-06 - 2015)

Medical Receptionist Front Line - Medical Imaging - Medi Clinic Hospital - Windhoek, Namibia

(2011-11 - 2013-03)

• Welcoming of patients and visitors.
• Maintaining outstanding patient service.
• General administrative duties to facilitate smooth operations.
• Registered incoming Patients
• Managing all emergencies immediately, following practice procedures.
• Kept strict compliance with policies and procedures relating to confidentiality and protection of personal and sensitive data.
• Gave timely notice of patient arrival to keep appointments running smoothly and on time.
• Maintained timely receipt and distribution of patient medical records.
• Collected patient information and communicated to relevant medical team.
• Handled highly personal information over telephone and through email discreetly.
• Scheduled appointments between doctors and patients using critical analysis and prioritization.
• Within the Radiology practice there was a separate Reception area for Ultrasounds and mammograms which myself assisted there on a daily basis, welcoming patients, preparing the room and assisted Radiologists within the treatment rooms if assistance was required
• Preparing of mobile Ultrasound machines and taking them into the various wards for emergencies and preparing the patient for procedure

Veterinary Receptionist / Sales assistant - Windhoek Veterinary Clinic and animal hospital - Windhoek, Namibia

(2009-10 - 2011-10)

• Registered clients pets (Dogs & Cats) on arrivals
• Performed Administrative & Reception duties
• Operating of Switchboard

Retail Sales Associate - Wecke & Voigt - Windhoek, Namibia

(2006-02 - 2007-08)

• Displayed outstanding personal presentation and customer service in customer-facing role.
• Worked checkout and floor sales during peak seasonal trade periods..
• Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
• Resolved customer queries.
• Updating of customer information on company databases for billing, order processing and delivery purposes.
• Displaying merchandise by departments

Retail Sales Assistant - Wernhill Park Retail Store - Windhoek, Namibia

(2000-01 - 2002-01)

• Welcoming clients
• Managed complex customer complaints in calm, efficient and friendly manner.
• Processed cash and card payments during busy shopping periods
• Managing cash of registers
• Completed sales efficiently using Point of Sale (POS) system.
• Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
• Promoted special offers.
• Liaised with customers to determine needs, provide recommendations and up sell services.
• Organized front-end and window displays, applying merchandising standards to enhance shopping experiences.

Alexander Bay High, South Africa

Certificate of Achievement - Computer & Business - Academy of Learning

Certificate of Achievement - Introduction to Windows 98 Level 1

• Word 97 for Windows Level 1
• Telephone Management
• Office Practice
• Business English
• Tourism 11 Africa - Academy of Leaning - Computer & Business Career College