Anke Koen

Client Relations and Operations Manager with 15+ years of experience leading client communications, business operations, team coordination, and service delivery. Skilled in client onboarding, reporting, process improvement, staff management, and cross-functional collaboration. Proven ability to build strong client relationships, improve operational efficiency, and maintain high service standards in fast-paced environments.

Clinic Operations & Client Relations Manager | Owner at Moi Aesthetic Clinic (2021 – Present)

• Lead all client communications and service enquiries
• Manage clinic operations, staff scheduling, training, and performance
• Oversee client onboarding and retention initiatives
• Produce revenue reports and coordinate marketing campaigns
• Maintain high standards of customer service and client satisfaction

Operations & Client Services Manager at Icron Engineering (2016 – 2021)

• Managed workshop operations, HR administration, and payroll
• Supervised technical teams and coordinated daily operations
• Prepared quotations, invoices, and customer account management
• Produced operational and financial reports for management
• Maintained direct communication with clients and stakeholders

Project Manager at Basic Contemporary Design & Shopfitting (2008 – 2013)

• Coordinated project planning and client engagements
• Managed budgets, timelines, and project documentation
• Oversaw invoicing and project administration
• Facilitated client progress meetings and project updates

Owner | Client Relations & Sales at NH Bonds (2002 – 2007)

• Managed bond origination process from application to approval
• Built and maintained a personal client portfolio
• Liaised with financial institutions, attorneys, and clients
• Generated sales reports and monitored client satisfaction

Somatology Studies – Tshwane University of Technology (1997)

Matric Certificate – Reitz High School (1999)