Temp Aftersales Advisor for various brands at Jaguar Land Rover, Volkswagen (via recruitment agent) (2024-05 – 2026-02)
- Meet and greet of customers
- Translating technical information into plain English
- Keeping customers updated
Senior Aftersales Advisor at Renault Commercials (2023-07 – 2024-03)
- Meet and greet of commercial vehicle drivers
- Coordinating workshop bookings
- Supporting customers throughout the repair process and ensuring accurate administration and invoicing
- Booking vehicle's in for servicing, routine inspections and MOT's and any additional work required
- Managing workshop capacity according to the workshop diary
- Keeping fleet owners updated on vehicle progress and any delays
- Preparing and processing job cards
- Supporting MOT administration and invoicing
- Scanning and filing service documentation
- Ordering parts and subcontract work where required
- Raising invoices and maintaining accurate vehicle history records
- Carrying out customer follow-up calls after workshop visits
- Promoting additional workshop services where appropriate
- Preparing annual inspection (6weekly), services and MOT for all companies on our books
- As a senior service advisor, I managed 1 service advisor
Aftersales Advisor at BMW & MINI Sunningdale (2022-11 – 2023-07)
- Meet and greet customers
- Making appointments, processing repair orders, quotes, and invoices
- Preparing daily job cards
- Scheduling service and repair appointments into the technical workshop
- Authorisations and costings for Motability and leasing companies as well as insurance companies
- Translating repairs into standard repair terminology
- Providing customer support via phone and face-to-face at the retailer
- Qualifying customer problems and logging them for technicians to review
- Finding solutions to problems raised
- Ensuring customer approval for all additional work to be carried out and ensuring accurate quotes
- Promoting our range of vehicle parts and accessories
- Internal coordination of service work to adhere to commitments made to customers
- Liaising with customers, sales representatives, and service technicians to determine repair and service timelines
- Arranging loan vehicles for customers
- Operating specialised automotive computer software
- Ensuring to remain highly organized and have good administrative and communications skills every step of the way
- Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
- Training and assisting new starters
Sales representative at MINI Sunningdale (2022-05 – 2022-11)
- Meet and greet customers. Welcoming customers and helping them find the right vehicle to suit their needs and lifestyle
- Building trust and long-term relationships that encourage repeat business and recommendations
- Demonstrating vehicle features and arranging test drives
- Guiding customers through finance, part exchange and additional products with honesty and professionalism
- Following up enquiries and maintaining regular contact with prospective customers
- Preparing vehicles for handover and ensuring every customer enjoys a memorable experience and collection
- Accurately appraising vehicles offered in part exchange
- Working closely with colleagues across sales, Finance and Aftersales to deliver a seamless customer journey
Aftersales Advisor at BMW & MINI Sunningdale (2020-07 – 2022-04)
- Meet and greet customers
- Making appointments, processing repair orders, quotes, and invoices
- Preparing daily job cards
- Scheduling service and repair appointments into the technical workshop
- Authorisations and costings for Motability and leasing companies as well as insurance companies
- Translating repairs into standard repair terminology
- Providing customer support via phone and face-to-face at the retailer
- Qualifying customer problems and logging them for technicians to review
- Finding solutions to problems raised
- Ensuring customer approval for all additional work to be carried out and ensuring accurate quotes
- Promoting our range of vehicle parts and accessories
- Internal coordination of service work to adhere to commitments made to customers
- Liaising with customers, sales representatives, and service technicians to determine repair and service timelines
- Arranging loan vehicles for customers
- Operating specialised automotive computer software
- Ensuring to remain highly organized and have good administrative and communications skills every step of the way
- Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
- Training and assisting new starters
Aftersales Advisor at Vertu Mercedes-Benz (2020-03 – 2020-07)
I can't for the life of me recall my manager's name that I reported to as I only worked with him for a month as we were put on furlough (the time we were put off work and paid 80% of our salary whilst covid was at its worst (lockdown)
- Meet and greet customers
- Assist walk-in customers with service and repair bookings
- Coordinate with technicians and parts teams to ensure timely vehicle turnaround
- Upsell service plans, repairs, lifestyle and warranty products
- Manage loan vehicle insurance and bookings
- Deliver a professional customer-first experience every time
- Prepare daily job cards
- Confirm and explain work to be carried out on their vehicles and get a signature of authorisation to work on their vehicles
- Calling customers with progress updates and advise of any safety related work required on their vehicles as well as work required in the near future
- Liaising with the workshop, parts department, valeting team and driver's
- Invoicing work carried out and taking payment prior to releasing the vehicle
- Quoting and costing of repair work prior to updating the customer or in preparation of upselling further work required
- Ensuring all warranty paperwork is completed correctly and ensure signatures have been obtained where applicable
- Delivering the highest level of customer service at all times
Aftersales Advisor at Sytner BMW Maidenhead (2019-04 – 2020-03)
- Meet and greet customers
- Making appointments, processing repair orders, quotes, and invoices
- Preparing daily job cards
- Scheduling service and repair appointments into the technical workshop
- Authorisations and costings for Motability and leasing companies as well as insurance companies
- Translating repairs into standard repair terminology
- Providing customer support via phone and face-to-face at the retailer
- Qualifying customer problems and logging them for technicians to review
- Finding solutions to problems raised
- Ensuring customer approval for all additional work to be carried out and ensuring accurate quotes
- Promoting our range of vehicle parts and accessories
- Internal coordination of service work to adhere to commitments made to customers
- Liaising with customers, sales representatives, and service technicians to determine repair and service timelines
- Arranging loan vehicles for customers
- Operating specialised automotive computer software
- Ensuring to remain highly organized and have good administrative and communications skills every step of the way
- Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
Aftersales Advisor at Citygate Seat & Skoda Slough (2018-07 – 2019-04)
- Meet and greet customers
- Dealing with customer enquiries via telephone and email
- Scheduling appointments and discussing service requirements
- Preparing quotations for repairs and servicing
- Communicating with technicians to ensure completion of work
- Discussing repair options as well as explaining technical repairs in plain English to customers
- Filing and organising
- Ordering parts
- Liaising with driver's and warranty teams
- Invoicing repairs and servicing
- Promoting lifestyle, warranty and service plans
- Obtaining signatures where applicable
- Ensure targets are met
- Ensuring loan vehicle insurance and paperwork is completed correctly
- Maintaining strong relationships with customers
Aftersales Advisor at Advance Vauxhall Slough (2018-06 – 2018-07)
- Meet and greet customers
- Explaining work to be carries out and obtaining signatures where applicable
- Updating customers on a regular basis
- Upselling repairs, lifestyle, warranty and service plan products
- Booking customers into the technical workshop
- Preparing quotations for repair work
- Preparing invoices
- Filing Warranty paperwork correctly
- Ordering parts keeping the customers updated on their availability
- Building rapport and maintaining good relationships with customers to ensure retention
F&I Assistant at Bidvest McCarthy Germiston (2017-11 – 2018-02)
Export Assistant at LNG Dental (2016-01 – 2017-10)
F&I Manager at SATINSKY Group of Companies 128 (2011-01 – 2014-09)
Brand Ambassador at SATINSKY Group of Companies 128 (2014-10 – 2015-12)
