Nivie Chellan

Dedicated healthcare professional with 13+ years of experience in private sector nursing, 5+ years in clinical preauthorisation and patient care coordination. Proven expertise in remote-compatible roles including medical coding (ICD-10, CPT), insurance coordination, virtual customer support, and digital health record management. Seeking remote opportunities to leverage strong analytical, administrative, and tele-health skills in healthcare administration or patient education.

CLINICAL PREAUTHORISATION SPECIALIST - Discovery Health Medical Scheme

(2019-10 - 2026-07)

• Managed end-to-end preauthorisation processes for medical funding decisions using ICD-10/CPT coding.
• Provided remote customer service and education to members and healthcare providers, managing a high-volume workflow of 28 to 40 complex funding processes daily alongside 20 to 40 member and provider phone calls.
• Achieved 12 consecutive months with zero errors; awarded Top Performer twice.

ENROLLED NURSING ASSISTANT - Faircape Health Tokai Estate

(2018-02 - 2019-06)

• Monitored vital signs (blood pressure, glucose monitoring, SpO2, etc.) and implemented digital patient records.
• Executed wound care and pressure management aligned with individualised nursing plans.
• Managed stock control and billing via online systems.

ENROLLED NURSING AUXILIARY - Melomed Bellville

(2014-09 - 2018-02)

• Rotated across neonatal ICU, maternity, and well-baby units; led newborn nursery operations.
• Educated new mothers on infant care (latching, bathing) and post-operative rehabilitation.
• Streamlined admissions/discharges and maintained EHR compliance.

ENROLLED NURSING AUXILIARY CERTIFICATE - Nursing - Ghandi Mandela Nursing Academy (2006)