Nkateko Mbhenyane

Customer service professional with three years of progressive experience across sales, inbound/outbound call centre, and live chat support, most recently handling high-volume fibre account queries for Vodacom. Skilled in CRM administration, complaint resolution, and cross-channel communication, with a consistent record of meeting satisfaction and sales targets. Seeking to bring strong active-listening and problem-solving skills to a customer experience role with growth potential.

Call Centre Agent - Vodacom

(2025-12)

• Manage high-volume inbound and outbound customer communications as primary point of contact for fibre account queries.
• Resolve billing and technical issues, process orders, and update CRM records in line with company scripts and quality standards.
• Recognised for strong communication, active listening, and computer proficiency in a fast-paced contact centre environment.

Customer Experience Representative - Ison Xperiences

(2025-03 - 2025-11)

• Managed live chat interactions, assisting customers with inquiries, order tracking, and technical troubleshooting.
• Delivered prompt, accurate responses that maintained high customer satisfaction across concurrent chat sessions.
• Maintained detailed, accurate conversation records in CRM systems to support quality assurance and follow-up.

Customer Service Agent - O'Keefe and Swartz

(2023-12 - 2025-02)

• Handled customer inquiries and resolved service issues, consistently ensuring client satisfaction.
• Managed high call volumes while maintaining accurate records and delivering timely, effective solutions.

Sales Consultant - Mtj Dalagcy

(2023-01 - 2023-11)

• Conducted outbound calls to promote products and services, achieving assigned sales targets.
• Delivered excellent customer service and maintained accurate CRM records to support repeat business.
• Built strong client relationships that contributed to sustained sales performance.

National Senior Certificate - Matric - Daleview Secondary School (2022)